Senior Case Officer - (Canberra based only)

Commonwealth Superannuation Corporation - Canberra ACT

As the Senior Case Officer you will work in the Reconsideration Services team undertaking Case Management for a range of reconsideration requests for all CSC administered schemes. These will include complex and critical cases such as death and invalidity claims, as well as various superannuation benefit related matters.

Key responsibilities

Managing an individual caseload, performing full investigations and applying the relevant legislation in all matters and providing thorough communication with customers throughout the entire process

Compile extensive information and draft papers on behalf of the Committee’s and Panel

Liaise with other areas of the business to ensure a smooth process is experienced by the customer, whether it is prior to, or after a case has been finalised

Contribute to the team in both seeking and providing guidance, looking for efficiencies and assisting in additional tasks where required

What we’re looking for

Australian Citizen with the ability to hold and maintain a baseline security clearance

Knowledge of the schemes administered by CSC or capability to develop the knowledge

Excellent administration and communication skills, with the ability to condense data and communicate in a clear, straightforward and effective way

Adaptability and ability to prioritise managing multiple cases and priorities at a time

Resilience and customer services skills, with the ability to guide our customers throughout the entire process with empathy and understanding,



managing sensitive matters in a professional and effective way

Capability to understand and apply superannuation legislation, regulations and guidelines

Ability to work in a team environment and autonomously

Case management experience (particularly carrying out case assessments related to invalidity/death benefits). Experience in superannuation and/or insurance claims is highly regarded, but not essential

Why join the team?

Make meaningful impacts by assisting customers and veterans

Be part of purpose-driven work that is genuinely rewarding

Feel valued and supported in a positive, people-focused workplace

No agency applications accepted

What you’ll get in return

At CSC, we’re committed to more than super - we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise - it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We’re proud to be an equal opportunity employer - and proud of the progress we’re making.

Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:www.csc.gov.au/Members/About-CSC/Careers

For any other questions about this role, contact:***********@csc.gov.au

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📌 Senior Case Officer - (Canberra based only)
🏢 Commonwealth Superannuation
📍 Canberra