Team Leader Northern District | Homes NSW

Salary: $133,348 - $146,945 + super + leave loading

Location: Newcastle

Creation of Talent Pool for future roles

What you'll do

- Lead, coach and develop staff to achieve individual and team objectives.
- Support the delivery of responsive, client-centred services that achieve positive outcomes for customers and communities.
- Monitor performance and service delivery outcomes, identifying opportunities for continuous improvement.
- Manage complex client matters and provide support and guidance to staff.
- Build and maintain effective relationships with internal and external stakeholders.
- Manage competing priorities while maintaining service quality and operational performance.
- Contribute to business improvement initiatives and operational priorities.
- Ensure compliance with relevant policies, procedures and legislative requirements.

What we're looking for

- Demonstrated experience leading teams in a complex service delivery environment.
- Strong leadership skills, including coaching, performance management and capability development.
- Commitment to delivering excellent customer service and achieving positive outcomes for vulnerable clients and communities.
- Proven ability to balance customer service delivery with operational priorities and performance targets.
- Strong stakeholder engagement and relationship management skills.
- Sound decision-making, problem-solving and communication skills.
- Ability to manage competing priorities and deliver results in a high-volume environment.
- Current NSW Driver Licence.

What we offer

- A challenging and rewarding career
- Flexible, autonomous work setting
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.



We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Applications close Sunday, 15 November 2026 at 11:59pm AEST.

If you've got a question? For more information about the role or what it's like to work for DCJ, please contact the hiring manager, Jamie McMahon on 0427 408 995 or [email protected]

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience. Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience. The careers site currently promotes this service on the "Discover roles with DCJ in regional NSW" page.

#J-18808-Ljbffr

📌 Team Leader (Newcastle)
🏢 Homes NSW
📍 Newcastle