About Project Mood

Project Mood is a wellness studio in the heart of Southbank, and soon to be Windsor. Bringing together reformer & mat Pilates, Strength & conditioning, open gym, run club, guided sauna classes and an open bathhouse featuring a hot magnesium pool, cold plunge, traditional sauna and steam room. We’re all about community, from our classes and trainers to our Friday morning run club around the Tan.

We want every person who walks through our doors to feel welcomed, looked after and excited to come back.

About the role

We’re looking for a warm, organised and proactive Front of House Receptionist to be the first face our members and guests see. You’ll be the heartbeat of the studio, managing the front desk, keeping our spaces safe and spotless, and helping new visitors fall in love with Project Mood. This role reports to our FOH Manager and includes a mix of opening and closing shifts.

What you’ll be doing

- Welcoming members, guests and walk-in clients, checking them in, and giving new visitors a tour of the space
- Managing bookings, memberships and payments through our booking and our POS system
- Following up with first-time visitors and helping them choose the right membership option
- Opening and closing the studio according to our opening and closing guides
- Conducting and logging pool water tests every four hours across the hot magnesium pool and cold plunge.
- Keeping reception, bathrooms, the bathhouse and the reformer studio clean, stocked and presentable throughout your shift
- Checking lockers,



replenishing towels and restocking retail (swimwear, reformer socks and drinks)
- Responding to member enquiries in person, by phone and by email
- Supporting member safety, including responding to incidents, providing first aid where needed, and completing incident reports
- Flagging maintenance issues and helping keep the studio running smoothly day to day

About you

- Previous experience in reception, hospitality, retail, or a gym, spa or wellness setting
- A genuinely friendly, upbeat personality with solid customer service skills
- Confident speaking with new people and comfortable chatting about memberships and offers
- Organised, reliable and able to stay calm on busy shifts
- Comfortable working independently, including solo opening and closing shifts
- Available for early mornings (from around 5:00 AM), evenings and weekends
- Current First Aid and CPR certificate (or willing to obtain before starting)
- Experience with booking software (Mariana Tek, Mindbody or similar) is a bonus, though full training is provided
- A passion for health, wellness and community

What’s in it for you

- Staff access and staff discounts
- Full training on our systems, pool testing and studio procedures
- A supportive, close-knit team that loves what we do
- The chance to be part of a growing studio and community

How to apply If this sounds like you, hit Apply with your resume and a short cover letter telling us why you’d love to join the Project Mood team. We can’t wait to meet you!

📌 Front of House Team Member (Windsor)
🏢 Project Mood
📍 Windsor