Purpose As a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.

Primary Responsibilities - Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers - Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations - Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay - Safely and securely handle payment transactions, verifying billing details for accuracy - Suggest room upgrades,



offer special amenities, and fulfil specific guest requests to elevate their stay - Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs - Facilitate the resolution of guest complaints, transforming challenges into opportunities Skills and Experience - Customer service-oriented with exceptional communication skills - Previous experience in a similar role in the hospitality industry is preferred - Proficiency in using reservation and property management systems is a plus - Problem-solving skills and the ability to remain calm under pressure - Team player with a positive attitude and willingness to go the extra mile - Capable of embracing a adaptable rotating schedule that may include evenings, overnights, weekends, and public holidays

📌 Front Office All Rounder (Sydney)
🏢 Accor Apartments u0026 Realty
📍 Sydney