Customer Service and Administration Coordinator

In 2025, we celebrated 50 years of service as Australia’s leading supplier of commercial door hardware, locksmithing, and security solutions.With a national presence and 350+ team members across Australia, we support trade, commercial, and major project customers with a complete range of products and services.

Join a Team That Delivers Exceptional Service!

Are you a highly organised team player who thrives in a fast-paced environment? Do you enjoy coordinating multiple tasks, supporting customers, and ensuring work gets completed accurately and on time?

API is seeking a Customer Service & Administration Coordinator to join our National Service team based in South Melbourne. This is a hands-on role where you'll play a critical part in supporting customers, coordinating service activities, managing invoicing, and helping deliver exceptional customer experiences from start to finish.

In 2025, we celebrated 50 years of service as Australia’s leading supplier of commercial door hardware, locksmithing, and security solutions.With a national presence and 350+ team members across Australia, we support trade, commercial, and major project customers with a complete range of products and services.

Join a Team That Delivers Exceptional Service!

Are you a highly organised team player who thrives in a fast-paced environment? Do you enjoy coordinating multiple tasks, supporting customers, and ensuring work gets completed accurately and on time?

API is seeking a Customer Service & Administration Coordinator to join our National Service team based in South Melbourne. This is a hands-on role where you'll play a critical part in supporting customers, coordinating service activities, managing invoicing,



and helping deliver exceptional customer experiences from start to finish.

About the Role:

Key Responsibilities:

- Respond to customer sales & accounts, & workshop enquiries over the phone and email
- Schedule and coordinate service technicians and subcontractors
- Process service invoices accurately and on time
- Prepare quotes and administrative documentation
- Maintain ERP and service systems records
- Manage customer portals and service requests
- Support process improvement initiatives

About You:

To be successful in this role, you will bring:

- Experience in customer service, administration or service coordination
- Robust communication and interpersonal skills
- High attention to detail
- Microsoft Office proficiency
- Team player with a genuine desire to learn and develop new skills

The following experience would be highly regarded:

- Experience within the Trades, construction or security industry
- Quoting and invoicing experience
- Experience scheduling Technicians or service appointments

Why Access Hardware?

- Competitive salary package
- Supportive and collaborative culture
- Career progression opportunities
- Employee recognition programs and perks
- Employee Assistance Program (EAP)for you and your family
- A genuinely paid parental leave scheme and paid day off for your birthday!

Whether you are just starting your career or bring experience, we encourage you to apply if you have a passion for helping others.

Learn more: www.Accesshardware.com.au

Working together to makearchitectural hardware and security solutions easy for our customers.

The successful candidate will be required to undergo a National Police Clearance.

Aboriginal and Torres Strait Islander peoples are encouraged to apply!

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📌 Customer Service and Administration Coordinator (Melbourne)
🏢 Access Hardware
📍 Melbourne