About the role The Comiskey Group is seeking a Guest Services Agent - Accommodation to join our team in Eatons Hill, QLD. This is a casual position that offers flexibility and the opportunity to make a real difference to our guests' experiences. As a Guest Services Agent, you will be the first point of contact for our guests, delivering exceptional service and ensuring every interaction leaves a lasting positive impression.

This role is fundamental to maintaining our reputation for outstanding hospitality and creating memorable stays for our visitors.

What you'll be doing

- Welcoming guests with warmth and professionalism upon arrival and departure
- Handling check-in and check-out procedures efficiently and accurately
- Responding to guest enquiries and requests promptly and courteously
- Providing information about accommodation facilities, local attractions and services
- Processing bookings and managing reservations using property management systems
- Resolving guest concerns and complaints with diplomacy and problem-solving skills
- Maintaining accurate records and documentation related to guest stays
- Coordinating with housekeeping, maintenance and other departments to ensure guest satisfaction
- Managing the front desk area, including answering telephones and responding to emails
- Assisting with basic administrative tasks and reporting as required

What we're looking for

- Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
- Robust customer service experience, ideally in a hospitality setting
- Proficiency in using computer systems and reservation software
- Ability to multitask and prioritise effectively in a fast-paced environment
- Attention to detail and strong organisational skills
- A professional appearance and demeanour




- Flexibility and willingness to work varied shifts, including weekends and public holidays
- Problem-solving abilities and a positive, can-do attitude
- Relevant hospitality qualifications or certifications (preferred but not essential)
- Experience in a similar front office or guest services role (advantageous)

What we offer At The Comiskey Group, we pride ourselves on creating a welcoming workplace where our team members are valued and supported. As a casual team member, you will enjoy flexibility in your working arrangements to suit your lifestyle. We are committed to providing ongoing training and development opportunities to help you build your hospitality career.

Our team benefits from a positive work culture where cooperation and mutual respect are paramount. We also offer competitive hourly rates and the satisfaction of knowing you're delivering exceptional service that makes a genuine difference to our guests' experiences.

About us The Comiskey Group is a respected hospitality and tourism business dedicated to providing outstanding guest experiences and maintaining high standards of service excellence. With a strong presence in Queensland, we are committed to creating memorable stays and building lasting relationships with our guests. Our team is passionate about hospitality, and we believe in fostering a workplace culture that values professionalism, integrity and genuine care for both our guests and our staff.

We take pride in being an employer of choice within the tourism and hospitality sector.

Apply now

If you are a customer-focused individual with a passion for hospitality and exceptional service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for The Comiskey Group team.

📌 Guest Services Agent - Accommodation (Eatons Hill)
🏢 Comiskey Group
📍 Eatons Hill