Head of Disability Services

Location: Kings Park Employment type: Full-time | Senior Leadership Team

At Pegasus Care, we're focused on delivering high-quality disability services while continuing to expand our presence across New South Wales.

We're looking for an experienced disability services leader who understands how to run strong operations, build high-performing teams and drive service growth. Someone who can identify opportunities, turn them into sustainable services and ensure quality and compliance remain at the centre of everything we do.

About Pegasus Care

Pegasus Care has delivered disability, therapeutic youth and community-based support services across New South Wales for the past 25yrs

As a registered NDIS provider, we support individuals with complex needs through safe, person-centred and high-quality services. Our focus is on delivering consistent care, achieving positive outcomes and maintaining strong operational standards.

With continued expansion across our disability services, we are focused on strengthening our operations, developing new service opportunities and building sustainable services that meet the needs of participants and the communities we support.

About the role

This role is about leading operations and driving growth.

Reporting directly to the CEO, you will be responsible for the operational performance, service quality and expansion of Pegasus Care's disability services.

You'll oversee disability operations, support operational leaders and ensure services are delivered safely, consistently and in line with NDIS requirements.

A key focus over the next 12 months will be expanding our disability services, particularly Supported Independent Living (SIL), accommodation-based supports and community access programs.

You'll work closely with Workforce, HR, Finance and Marketing to identify new opportunities, establish referral pathways and ensure new services are operationally ready and financially sustainable.





We're looking for someone who can manage existing services while building the capability and partnerships needed to support future growth.

Key responsibilities

- Leading disability service operations across multiple programs and locations
- Driving growth and expansion of SIL, accommodation-based and community access services
- Identifying new service opportunities, developing referral pathways and converting referrals into active services
- Supporting operational managers to maintain safe, consistent and high-quality service delivery
- Monitoring service performance, occupancy, utilisation and revenue growth
- Ensuring compliance with NDIS Practice Standards and regulatory requirements
- Overseeing incident management, complaints, operational risks and continuous improvement
- Working closely with Workforce, HR and Finance to ensure new services are appropriately staffed and financially viable
- Building relationships with referral partners, stakeholders and funding bodies
- Leading and developing operational teams to support organisational growth

What we're looking for You understand disability services from both an operational and commercial perspective and know what it takes to build and grow successful services.

- Significant leadership experience in disability services or complex human services environments
- Solid understanding of NDIS service delivery, compliance and funding models
- Proven experience managing operations across multiple programs or sites
- Demonstrated ability to drive service growth, improve operational performance and deliver outcomes
- Strong commercial awareness, analytical capability and understanding of service viability
- Experience developing referral networks and identifying current service opportunities
- Ability to lead,



support and develop operational managers and teams
- Strong stakeholder engagement, communication and problem-solving skills
- Experience developing SIL, accommodation-based or community access services will be highly regarded
- Practical, results-driven and comfortable working in a changing and expanding service environment

Qualifications (essential)

- Relevant tertiary qualification in Disability, Community Services, Social Work, Human Services, Business Management or a related discipline, or equivalent qualifications supported by substantial senior management experience
- Demonstrated understanding of NDIS Practice Standards, safeguarding requirements and regulatory compliance
- Strong understanding of person-centred, trauma-informed and strengths-based service delivery
- Strong written and verbal communication skills
- Proven leadership, operational management and stakeholder engagement capabilities

Mandatory requirements (or willingness to obtain)

- NSW Working With Children Check
- National Police Check (less than 12 months old)
- NSW Driver's Licence
- NDIS Worker Screening Check
- NDIS Worker Orientation Module
- Current First Aid and CPR certification
- Australian working rights
- Two professional referees

Why join Pegasus Care?

- Senior leadership role reporting directly to the CEO
- Opportunity to lead and expand disability services across NSW
- Play a key role in developing current SIL and community access programs
- Collaborative leadership team with influence on organisational strategy
- Access to internal reward and recognition programs
- Ongoing professional development and leadership support
- Opportunity to make a meaningful impact on the quality and availability of disability services

How to apply If you're an experienced disability services leader who can deliver strong operations, develop teams and drive sustainable growth, we'd love to hear from you.

Apply now with your resume and a cover letter outlining your relevant experience.

📌 Head of Disability Services (Kings Park and Botanic Garden)
🏢 Pegasus Community Care Limited Partnership
📍 Kings Park and Botanic Garden