About Us

We are a growing, forward-thinking Managed Service Provider (MSP) undergoing an exciting operational upgrade. We are moving away from traditional, chaotic helpdesk queues and transitioning to a highly structured, data-driven 2-POD Support Model. Backed by centralized coordination and top-tier automated triage, we pride ourselves on delivering rapid, high-touch support without the burnout.

With our single dedicated field asset moving on, we are looking for our next key player to bridge the gap between our remote teams and our physical client sites.

The Role

Forget being stuck behind a desk all day, and forget being isolated on the road alone. As our Hybrid Systems Engineer, you get the best of both worlds. You will be a fluid, shared tactical resource embedded directly within our structured POD units.

When you are in the office, you’ll work collaboratively with our remote teams to crush tickets and solve complex issues. When a client site requires an emergency fix, a hardware deployment, or a regular technical health check, you will step out of the queue and act as our physical hands-on-deck.

Your Day-to-Day Split

- Remote Operations: Dive into the queue alongside our support engineers. Assist with troubleshooting, collaborate on deep technical issues and keep client documentation pristine.
- Field Dispatch & Deployments: Under the direction of our Overarching Coordinator, hit the road for scheduled or urgent client site visits. This includes hardware swaps, network racking, device rollouts, and face-to-face client support.




- After-Hours Continuity: Participate in a fair, fully compensated, rotating on-call schedule to provide reliable support for our client base.

What’s in it for You?

- True Variety: Break up the monotony of desk work with regular face-to-face client interaction.
- True Variety & Autonomy: You aren't micromanaged here. You get to own your day, breaking up desk work with hands-on, face-to-face client problem solving on the road.
- No Corporate Red Tape: We are a tight-knit local team. If you see a better way to do something or a process that needs fixing, your voice is heard instantly, and we act fast.
- Direct Path to Growth: As we scale this recent structure, there is a clear path for you to step into a leadership or senior specialist role.

What We Are Looking For

- The Ultimate Team Player: You welcome structure. You understand that clear ticketing logs and strict documentation are just as important as fixing the technical issue.
- Solid Tech Baseline: 5+ years of experience in an MSP environment. Solid troubleshooting skills across Windows/Mac environments, Microsoft 365, basic networking (VLANs, switch configuration), and backup solutions.
- Exceptional Communication: You will be the face of our business when visiting clients. You must be empathetic, professional, and able to translate tech-speak into plain English.
- On-the-Road Ready: A valid Australian Driver’s License and a reliable vehicle are non-negotiable (travel expenses/allowance provided).

📌 Hybrid Systems Engineer – Service Desk & Local Dispatch (Port Melbourne)
🏢 The Grid
📍 Port Melbourne