Key Responsibilities

Technical Leadership & SME Ownership

· Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager

· Provide hands-on L3/L4 support for incident, problem, and service request tickets

· Drive deep troubleshooting, root cause analysis (RCA), and long-term fixes

· Support solution validation, integration troubleshooting, and performance tuning

Operations & Incident Management

· Own and manage critical incidents and major incident calls (MIM)

· Ensure adherence to SLA-driven ticket resolution and service stability

· Perform proactive monitoring, health checks, and issue prevention activities

· Contribute to runbooks, SOPs, and knowledge management artifacts

Stakeholder & Service Management

· Engage with stakeholders, security teams, and application owners

· Provide clear, proactive, and timely communications during incidents and escalations

· Act as technical point of contact for service delivery and escalations

Continuous Improvement & Automation

· Identify opportunities for automation, optimization, and operational efficiency

· Drive process improvements across IAM lifecycle, authentication flows, and integrations

· Ensure compliance, audit readiness, and governance alignment

24/7 Operations Readiness

· Participate in on-call rotations and support critical IAM services in a 24/7 environment





· Handle high-pressure situations and mission-critical outages with accountability

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Required Skills (Must Have)

Core IAM & Authentication Technologies

· Solid hands-on experience in:

o SailPoint Identity Security Cloud (ISC)

o Radiator RADIUS Server o RSA Authentication Manager

Operational & Support Expertise

· ITIL Knowledge

· Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor

· Strong capability in incident handling, RCA, and system troubleshooting

· Experience in production support environments for critical security services

IAM Functional Knowledge

· Strong understanding of:

o Identity lifecycle management (Joiner–Mover–Leaver)

o Access provisioning & de-provisioning o Authentication and MFA workflows o RBAC / governance concepts

Soft Skills

· Excellent stakeholder management and communication skills

· Ability to work in high-pressure, 24/7 operations environments

· Proactive mindset with ownership-driven approach

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Good to Have

· Experience with CyberArk PAM / Okta / Active Directory integrations

· Exposure to cloud IAM environments (Azure/AWS)

· Scripting (PowerShell / Java / BeanShell) for troubleshooting and automation

· Familiarity with ServiceNow or ITSM tools

📌 IAM Enterprise Tech Lead (Melbourne)
🏢 Wipro
📍 Melbourne