Club Manager - Quantum CM Solutions (QCMS)

Full Time Position

About Us

Quantum CM Solutions Pty Ltd is a resident club management company who work with communityminded developers and owners. We lead the way in educating and enabling vibrant and connectedcommunities. Our team at each site has a clear focus of proactive resident engagement,responsibility for day to day functioning and presentable facilities and a compliant and safeoperating club for its residents.

Quantum Group sets itself apart from other management companies with its dedication tocommunity building, passion for innovation, and commitment to educating the market. Quantumhas decades of experience in managing communities through its unique proven management systemthat is loved by our clients.

About the Role

As Club Manager, you will be responsible for overseeing all aspects of club operations including team leadership, customer experience, community engagement, facility presentation, compliance, maintenance coordination, and stakeholder management.

This is a hands-on leadership role suited to someone who thrives in a fast-paced environment, enjoys building strong relationships, and takes pride in creating exceptional resident experiences.

You will report directly to the Operations Manager and lead a team including Assistant Managers, Club Assistants, and Pool Support Supervisors.

Key Responsibilities

Leadership & Team Management

- Lead, manage, and support the Club team to deliver exceptional service standards
- Foster a positive, qualified, and inclusive team culture
- Conduct team training, performance reviews, probation reviews, and professional development planning
- Manage recruitment, onboarding, rosters, leave approvals, and staffing requirements
- Ensure all team members are appropriately trained and compliant

Stakeholder & Community Engagement

- Build strong relationships with residents, committees, developers, contractors, and suppliers
- Attend Committee Meetings and provide operational updates and reporting
- Respond professionally and promptly to resident and stakeholder enquiries




- Deliver resident events, programs, and community initiatives that enhance engagement and connection

Operations & Facility Management

- Oversee the daily operations and presentation of the Club facilities
- Coordinate preventative maintenance schedules and contractor management
- Ensure gym equipment, pools, CCTV systems, and club assets are maintained to a high standard
- Monitor and maintain accurate asset registers and operational documentation
- Ensure daily, weekly, and monthly facility inspections are completed

Compliance & Safety

- Ensure compliance with WHS requirements, operational procedures, and management agreements
- Maintain risk management documentation including evacuation plans and risk assessments
- Ensure incident reporting is completed accurately and within required timeframes
- Support compliance with pool testing, supervision plans, and security procedures

Administration & Reporting

- Prepare monthly manager reports, newsletters, and operational updates
- Maintain accurate records, databases, and systems
- Support budgeting processes and monitor operational expenditure
- Process supplier invoices, maintenance quotes, and operational administration
- Utilise and maintain operational systems including access control, CCTV, Q-Portal, and resident management systems
- Contribute to process improvements, innovation, and operational efficiencies
- Review and maintain Standard Operating Procedures (SOPs)

About You

To be successful in this role, you will have:

- Previous experience in club, facilities, community, or operations management
- Strong leadership and team management skills




- Exceptional communication and stakeholder engagement abilities
- Strong organisational and problem-solving skills
- Experience managing contractors, compliance, and operational systems
- Ability to work autonomously and manage competing priorities
- A proactive and customer-focused mindset

Desirable Qualifications & Experience

- First Aid and CPR Certificate (compulsory)
- Pool Lifeguard
- Experience in residential communities, leisure, or recreation environments
- Experience using rostering, reporting, or facility management systems

Why Join QCMS?

- Be part of a growing and values-driven organisation
- Opportunity to make a genuine impact within communities
- Supportive team culture and leadership development opportunities
- Diverse and rewarding role with autonomy and variety
- Work within premium resident club environments

Our Values

Quantum Team Values are central to our recruitment and ongoing team member check-ins.

- Connection – Be passionate about creating vibrant and connected communities. Do this through a commitment to creating a meaningful sense of belonging and social integration within our communities for all residents
- Communication – Be impeccable with your ongoing active communication with our members and internal team, without making assumptions. Follow up on what is promised. The customer is everything for a business. Don’t’ ever forget it–not for a moment.
- Education – Provide guidance and leadership. Be passionate about striving to continually educate and inform our communities; and also, ourselves through continued personal development
- Demonstrate Focus & Commitment – Embrace the mission and vision of the business every day through our commitment to our work, team members and providing services to our residents. Focus on the result, not the work
- Be Awesome – A happy awesome team member contributes to a great team culture and ensures the business provides a full spectrum of value to its clients. Don’t forget that value is in the eye of the beholder

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📌 Club Manager (Melbourne)
🏢 Quantum Cm Solutions
📍 Melbourne