About the role

Provide hands-on IT support to staff across hardware, software, business systems and ICT infrastructure. This role offers the opportunity to develop your technical expertise while contributing to ICT development projects and the ongoing operation of a diverse technology environment. The position includes practical work such as deploying printers and computer hardware, wall-mounting equipment, preparing for shows and working under desks, so a reasonable level of physical fitness is required.

Key responsibilities

- Act as the first point of contact for staff requiring IT support.

- Troubleshoot hardware, software and connectivity issues.

- Assist staff with the use of the CRM and other ICT systems.

- Operate and maintain the IT ticketing system.

- Assist with managing printers, Wi-Fi, networks, phones, cameras and servers.

- Assist with the administration of the hybrid Microsoft 365 environment.

- Contribute to ICT development projects involving software and hardware.

- Deploy printers and computer hardware, wall-mount equipment and support show preparation activities.

- Complete other ICT-related tasks as required.

What we're looking for

- Solid troubleshooting and problem-solving skills.





- Experience with Microsoft Windows and Microsoft Office.

- Experience with computer hardware, printers and networking.

- Genuine eagerness to learn and grow your ICT knowledge.

- Robust customer service skills and the ability to support staff effectively.

- Reasonable physical fitness for practical ICT tasks, including moving equipment and working in confined spaces under desks.

- Experience with Windows Server 2022, Windows domain administration, DHCP, DNS, Active Directory and Group Policy is highly regarded.

- Experience with hybrid Microsoft 365 administration, Microsoft SQL Server, data manipulation and interpretation using SQL, Excel or Power BI, and server virtualisation is advantageous.

- Knowledge of Linux servers, web hosting, phone systems and SIP, Ubiquiti Wi-Fi management, routing, VLANs, scripting and automation is beneficial.

- Experience with Eclipse Dealer Management Software, SugarCRM, IT ticketing systems or related business applications is desirable.

- Home lab experience across relevant technologies will be considered.

📌 IT Support (Beckenham)
🏢 Jayco Caravanland
📍 Beckenham