bout the Company:

Our client is an award-winning brokerage known for doing things the right way. They are incredibly strong in what they do - delivering exceptional service in a supportive, collaborative environment.

With a close-knit team of brokers and support staff, the culture is humble, down-to-earth, and focused on learning, career progression, and doing right by clients.

About the Role:

Due to continued growth, we are seeking an experienced Loan Processor to join our client’s dynamic and professional team and provide full-cycle support to their brokers. This role involves managing valuations, pricing, pre- and post-submission processes, and delivering exceptional client care. The ideal candidate will have experience in high pressure environments to ensure smooth and effective loan lodgments from start to finish.

Key Responsibilities:

Loan Processing Duties:

- Review and prepare loan applications ensuring all documentation is accurate, complete, and submitted in line with lender policies.
- Liaise directly with clients to collect outstanding information, clarify details, and guide them through the process.
- Act as the primary point of contact for clients during the application process, providing timely updates and addressing queries.
- Coordinate with brokers, lenders, solicitors, and other stakeholders to ensure smooth and timely settlements.
- Conduct final settlement checks ensuring all conditions have been satisfied prior to settlement.

Compliance & Documentation:





- Ensure compliance with responsible lending obligations, NCCP, AML/CTF, and company policies.
- Maintain accurate client records and documentation within CRM and loan processing platforms.
- Conduct quality control checks to ensure ongoing compliance and loan integrity.

High-Volume & Complex Loan Handling:

- Manage a high volume of loan applications while maintaining exceptional attention to detail.
- Proactively manage complex loan scenarios, working collaboratively with brokers to resolve issues and secure approvals.

Requirements:

- Previous experience in Loan Processing, Credit Assessment or a similar lending support role.
- Strong understanding of Residential and Investment lending.
- Excellent communication skills with a client-first approach.
- Strong financial analysis and credit assessment skills.
- Highly organised, with the ability to prioritise and manage multiple loan files simultaneously.
- Up-to-date knowledge of lender credit policies and compliance obligations.
- Ability to work effectively under pressure and meet deadlines in a fast-paced environment.
- High attention to detail with a focus on loan accuracy and quality.

Benefits:

- Competitive salary package.
- Collaborative, supportive, and high-performing team culture.
- Ongoing professional development, mentoring, and training.
- Opportunity to join a rapidly growing brokerage with a strong industry reputation.

📌 Loan Processor (Gold Coast)
🏢 Integrate Recruitment
📍 Gold Coast