Ram Tapware is seeking an enthusiastic office administrator to join our team on a full-time basis in Eagle Farm, QLD. This is a key customer-facing position that will play a vital role building strong relationships with our clients. You will be the voice of Ram Tapware, managing inbound and outbound sales enquiries, processing orders, and providing expert product knowledge to customers across various channels.
Your contribution will directly impact our revenue growth and customer satisfaction levels.
Key responsibilities
- Handle inbound customer enquiries via phone, email, and digital channels, responding promptly and professionally
- Process customer orders accurately and efficiently, ensuring all details are correct before submission
- Provide knowledge and recommendations to customers to meet their specific needs, training will be given
- Build and maintain positive relationships with customers, ensuring high levels of customer satisfaction
- Manage customer accounts and maintain accurate records in the company's systems
- Contribute and support colleagues in delivering excellent customer service
What we're looking for
- Experience in customer service role is preferred but not essential
- Excellent communication skills, with the ability to engage customers professionally
- Ability to manage multiple tasks simultaneously and prioritize workload effectively
- Problem-solving skills and the ability to handle challenging situations with tact and diplomacy
- A positive attitude, reliability, and commitment to continuous improvement
- Ability to work collaboratively within a team environment
- What we offer
- Supportive and rewarding work
- Full training
- Competative remuneration, opportunities for professional development
- Chance to grow a career within a respected Building and plumbing industry
About us
Ram Tapware is a leading supplier of quality tapware and bathroom fixtures serving the Australian market. With a robust reputation for product excellence and customer service, we have established ourselves as a trusted partner for builders, plumbers, and homeowners. Our commitment to innovation, quality, and customer satisfaction drives everything we do.
Based in Eagle Farm, Queensland, we pride ourselves on maintaining high standards and delivering outstanding value to our customers. We are a growing business with a passionate team dedicated to making our mark in the industry.
Apply now
If you are ready to take on this exciting opportunity and believe you have what we are looking for, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be an excellent fit for the Internal Sales role at Ram Tapware.