Aviair is seeking an experienced, organised and practical Operations Coordinator to join our Broome team.
You will help coordinate our charter, tourism and scheduled services, keeping aircraft schedules up to date and working through changes caused by maintenance requirements, weather and other operational disruptions.
Working closely with Operations, Flight Operations, Maintenance and our ground teams, you will help develop workable recovery plans and keep clients and colleagues informed. This role suits someone who enjoys solving problems, can manage competing priorities and understands the importance of clear communication when plans change. Key Duties and responsibilities of the role include
- Proactively monitor flight activities across the network with particular focus on safety, performance, and efficiency.
- Work with relevant department heads to manage and coordinate disruption and emergency response as required.
- Coordinate with relevant stakeholders to effectively manage aircraft schedules in consideration of planned maintenance.
- Follow up on any aircraft defects, reviewing impact to schedule and proactively seeking solutions to issues as they are raised.
- Understand relevant contract client requirements and ensure performance standards are met while building and maintaining relationships with existing clients and stakeholders.
- Maintain currency of stores and disseminated data including scheduled flight and charter pricing structures and schedules, and GDS distribution of flights.
- Collate and provide timely and accurate daily, weekly, and monthly reports and accounts related paperwork to finance and management teams.
- Coordinate with relevant parties to effectively manage pilot rostering in accordance with duty limitations and qualifications.
- Problem solve for the Operations team as needed and actively work with the Operations Manager to review systems and process improvements.
- Manage customer complaints in an effective and professional manner.
- In conjunction with the Ground Operations department, keep oversight of freight acceptance, dispatch and loading procedures.
- Provide after-hours and weekend support on a rotational basis.
To be successful in this role Thrive when working as part of a team, be able to follow directions and be a good communicator as well as following:
- Proven experience within the aviation industry in a similar role and understanding of appropriate aviation regulations.
- Excellent problem-solving skills and strong mathematical aptitude.
- Ability to work autonomously and complete multiple tasks concurrently with a high level of accuracy.
- Strong computer skills, including Microsoft Office. Experience with Takeflite, Air Maestro or similar aviation systems would be an advantage.
- Excellent interpersonal skills with the ability to communicate effectively, confidently and positively with a wide range of people.
What we offer you
- On the job training
- An attractive salary
- Personal development opportunities to grow in a diverse, inclusive company
- A outstanding team environment
- Salary Sacrifice / salary packaging benefits (including remote area housing benefits)
To apply, please submit a cover letter and resume outlining your relevant qualifications and experience. Only shortlisted applicants will be contacted.