Operations Lead – RediMedicoLegal (RML)

Melbourne VIC | Full-time | Operational Leadership

- Lead three key service teams in a growing national medicolegal business
- Hands-on leadership role with genuine scope to improve and shape operations
- Experience in healthcare, workers compensation of a related service environment is essential

Lead great people. Improve how we work. Help shape a growing national medicolegal business. RediMed is a leading national healthcare provider delivering multidisciplinary health solutions, including pre-employment medicals, health surveillance, injury treatment, drug and alcohol testing, and medicolegal services.

Our dedicated medicolegal arm, RediMedicoLegal (RML), is expanding and we’re looking for an experienced Operations professional to lead the teams at the centre of our service.

Reporting to our Operations Manager, you’ll lead a team across Client Services, Clinic Services and Medical Expert coordination.

This is a role for someone who likes to be close to the operation. You’ll lead and develop your teams, stay hands-on across each area and roll up your sleeves and help out the team as needed, while helping us build better and more scalable ways of working as we continue to grow nationally.

The opportunity

You'll be responsible for the day-to-day performance and delivery of our operational service teams, ensuring our clients and medical specialists receive a consistent, responsive and reliable service.

Your focus will include

- Leading, coaching and developing teams across three key operational functions
- Managing daily workloads, priorities, capacity and service standards
- Supporting your teams with complex enquiries,



escalations and operational challenges
- Ensuring our teams work effectively together, from initial referral and specialist coordination through to assessment and report delivery
- Identifying and resolving bottlenecks, service delays and recurring issues
- Improving processes, procedures and workflows to make our operation more efficient and consistent
- Supporting client and Medical Expert onboarding, engagement and service improvements
- Using operational data and feedback to monitor performance and identify improvement opportunities
- Helping our teams adapt to new systems, processes and ways of working as the business grows

You'll work closely with the Operations Manager and broader leadership team, balancing the immediate needs of the operation with longer-term improvements.

What we're looking for

You're a practical, people-focused operational leader who enjoys being predominantly onsite and involved in the day-to-day running of a business.

You enjoy bringing people, systems and processes together, understanding how an operation works and identifying opportunities to make it simpler, more effective and more effective.

You’ll bring

- Strong people leadership and a willingness to be hands-on
- Experience leading busy service delivery or operational teams




- The ability to manage competing priorities, workload and capacity
- Strong client and stakeholder relationship skills and the ability to provide feedback to improve service delivery and our customer and specialist experience
- A practical approach to identifying problems early, improving systems and workflows and seeing solutions through
- Experience developing procedures or knowledge resources for teams
- Confidence using data to understand performance, capacity and service issues
- Experience helping teams through growth, systems change or automation
- A willingness to roll up your sleeves and support your teams when needed

What you'll be joining RediMedicoLegal provides independent medical assessment services to insurers, employers, government organisations and legal firms across Australia.

We're expanding nationally, growing our medical specialist network and investing in technology and automation to support the next stage of the business.

You'll join an established operation that is continuing to evolve, with real opportunity to build, improve and influence, rather than simply inherit a function and maintain it.

Why Join RediMed?

- Professional development support
- Suite of advantages including birthday leave and access to novated leasing
- Fast-growing business with career progression opportunities.
- EAP support which includes financial advice

Interested? If you're a hands-on operational leader with experience in a relevant service environment, who enjoys developing people, solving problems and making things work better, we'd like to hear from you.

📌 Operations Lead – Medicolegal Services (Melbourne)
🏢 Redimed
📍 Melbourne