We’re looking for a hands-on Operations Manager to lead the day-to-day running of our commercial equipment finance support team.
Smart Ease finances decarbonisation and digitisation equipment for businesses and organisations across Australia, New Zealand and the UK. As we continue to grow, we need someone who enjoys being close to the detail – keeping deals moving, supporting the team and strengthening how we operate.
This is a working leadership role. You’ll lead a team of up to seven while remaining actively involved in workflow, settlements, post-settlement activities and credit review.
The focus of the role is operational performance – not pure underwriting.
You’ll be responsible for
- Managing daily pipeline flow from application through to settlement and post-settlement functions
- Allocating work and monitoring turnaround times
- Leading the organisations' Learning and Development function
- Coaching and supporting team members in their development
- Training team members in credit-related topics
- Strengthening documentation, compliance and reporting discipline
- Identifying practical process improvements as we scale
- Reviewing deals and supporting escalations where required
Approximately 70% of your time will focus on team leadership,
coaching and training, and operational management, with around 30% hands-on credit involvement.
This role will suit someone who:
- Has experience leading a small team (or is ready to step into broader team leadership)
- Enjoys improving processes and creating structure
- Is comfortable reviewing financials and assessing equipment finance deals
- Likes being actively involved in the day-to-day – not removed from it
- Wants to grow with a scaling business rather than step into a large corporate structure
This role would be ideal for someone who enjoys being a steady, practical leader in a growing setting, and is skilled in applying a strategic lens to operations.
We’re a close-knit, collaborative team that values energy, accountability and empathy. You’ll work directly with leadership to play a key role in shaping how the team runs as we grow.
If you enjoy building capability, improving systems and keeping momentum across a team – we’d love to hear from you.
Please submit a short cover letter outlining an example of how you improved workflow or team performance in a previous role along with your resume.