Participant Follow Up Function Officer

Employment Type: Health Manager Level 1, Exempt Part Time (Until June 2028)

Remuneration: $91,326.00- $ 121,497.00 per annum, plus 12% superannuation

Hours Per Week: 32

Additional Benefits: Generous Flexible Working practices, access to Fitness Passport, Novated car leasing arrangement, and Salary sacrificing to Superannuation.

Location: 1 Reserve Road, St Leonards

Applications Close: Sunday, 29th November 2026 at 11:59PM The Cancer Institute NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!

Where you’ll be working The Cancer Institute NSW is the NSW Government’s cancer control agency, established to lessen the impact of cancer across the state.

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute’s purpose of overseeing and accelerating the effectiveness of cancer control in NSW.

The Cancer Institute is a collaborative working workplace that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

For your application to be considered To submit your application, please provide:

- Your resume (maximum five pages)
- A covering letter addressing the Essential Requirements, as outlined in the Role Description
- A response to the Pre-Screening Questions in your application

About the Opportunity The Participant Follow-up Function (PFUF) Officer role is part of the NSW Bowel Cancer Screening Program which sits within the Cancer Screening & Prevention Division.



The role of the NSW Bowel Cancer Screening Program is to work in partnership with key stakeholders at the Commonwealth and State level, including Local Health Districts (LHD) and primary health care providers, to support participation in the National Bowel Cancer Screening Program (the Program) and improvements in the relevant health services across NSW, to reduce the incidence and mortality of bowel cancer in line with the NSW Cancer Plan.

The PFUF team focuses specifically on encouraging participants to follow up their Program bowel screening test result and contributing knowledge to the NSW Bowel Cancer Screening Program to meet strategic priorities.

Essential Criteria

- Tertiary qualifications and/or relevant experience in a health/science field.
- Extensive communications skills and experience working directly with customers/patients in a customer service or ideally health environment.
- Demonstrated ability to work successfully in small work group teams to provide a high-quality service.
- Experience in managing stressful or critical customer/patient interactions with minimal direction.
- Highly developed skills in data entry in Microsoft Office applications and electronic medical record systems/databases.

Pre-Screening Questions

Question 1 (250-word limit)

Consider a specific occasion when you had to convey information to a patient/client to influence them to change their behaviour or engage in action. Briefly outline this specific situation, how you interacted with the patient/client, the patient/client’s response, and the outcome.

Question 2 (250-word limit)





Describe a situation when a number of important things required your attention and time did not allow you to complete them by the deadline. How did you manage this? What was the outcome?

Need more information?

- The Cancer Institute NSW assesses candidates in line with the NSW Public Sector Capability Framework, which describes the capabilities and behaviours required for roles across the NSW public sector. The specific capabilities for this role are outlined in the Position Description. Learn more: https://www.nsw.gov.au/nsw-government/public-sector-capability-framework
- Find out more aboutapplying for this position
- Learn more about Cancer Institute NSW

Additional Information

- Applicants will be assessed against the essential criteria in the Position Description.

- NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
- This is a temporary position and requires full working rights in Australia (e.g. Australian citizenship/ permanent resident). If you currently hold a temporary visa that allows you to live and work in Australia, you may be eligible for employment opportunities in line with the conditions of your visa.

Contact People

Please contact the Hiring Manager, Amanda Galati on [email protected] you have any questions about this role.

For Aboriginal candidates who would like to talk to an Aboriginal Workforce Consultant, please contact [email protected]. Support is also available through the Stepping Up website.

If interview adjustments are required, please contact [email protected] at the time the interview invitation is issued, or as soon as reasonably possible. Requests for adjustments will be considered in line with NSW Health requirements.

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📌 Participant Follow Up Function Officer (Australia)
🏢 NSW Health
📍 Australia