Reception Services Officer (Multiple Positions) Department of Families, Fairness & Housing VIC – Ballarat Central VIC The Reception Services Officer is a critical position, providingthe first impression of theDepartment of Families, Fairness and Housing. Utilising positive communication and interpersonal skills, Reception Services Officersfulfil a crucial role in assisting clients, thegeneral publicand other service providers with the purpose of their contact and providingaccurate, up to date information ora referralto the right person/agency.

Reception Services

Officers alsoundertakegeneral administrativetaskstosupport theArea. ACCOUNTABILITIES INCLUDE - As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.





- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

📌 Reception Services Officer (Multiple Positions) (Ballarat)
🏢 Department of Families, Fairness u0026 Housing VIC
📍 Ballarat