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Administrator Officer - Planner/Scheduler

Who are we?
Williams Services Group (WSG) is a leading industry provider across Australia, recognised for our innovation, dynamic approach, and empowered people. Guided by our core values - a "Can Do" approach, integrity, teamwork, and delivering quality results - we take pride in building a collaborative culture where high performance is celebrated and a healthy work‑life balance is supported.

The Role
Reporting to the Administration and Coordination Lead , the Administrative Support Officer (Planner / Scheduler) plays a vital role in keeping our operational wheels turning. You will act as the operational backbone for our Service Team, managing the daily deployment, scheduling, and workflow of qualified electrical tradespeople and subcontractors across reactive calls, planned service requests, and preventative maintenance programs.

Our mission is to be a leading industry provider in Australia, recognised for our innovation, dynamic approach, and empowered people. We are driven by our core values: Reliability, Innovation, Quality, and Service.

Key Responsibilities

- Day-to‑Day Scheduling & Dispatch: Utilise our ERP and EPM systems to allocate tasks, labour, equipment, and materials to field tradespeople and subcontractors based on client requirements and technician availability.
- Job Workflow Management: Monitor, prioritise, and process incoming service requests via web portals, emails, and phone calls, maintaining active job status control.
- Schedule Tracking & Optimisation: Track job progress against targets, adapt schedules dynamically to meet SLAs, and identify opportunities to balance workloads and improve productivity.
- Operational Administration: Raise, record, and publish purchase orders (POs) and prepare required documentation for timely invoicing.
- Stakeholder Collaboration: Provide prompt, professional communication to clients, suppliers, and internal teams.

What you'll bring:

- Relevant Coordination Experience: Prior experience within a service coordination, trade dispatch, or maintenance operations team.
- Strong Administrative Background: Solid office administration experience with high attention to detail and sound organisational and multitasking capabilities.
- Tech Proficiency: Proven skills in ERP/EPM platforms, web-based client portals, and Microsoft Office applications (Word, Excel, Access, Outlook).




- Communication & Interpersonal Skills: Excellent verbal and written communication skills with a professional, solution‑oriented telephone manner.
- Values‑Driven Mindset: A proactive, "can‑do" attitude with a commitment to workplace health, safety, and continuous improvement.
- Licence: Current Driver's Licence.

Benefits of Working With Us

- Health & Wellbeing: Wellbeing Day, EAP (Employee Assistance Program), and ability to purchase extra leave and a focus on work‑life balance.
- Rewards & Perks: Employee discounts via our EH platform and an AFL footy tipping competition with EH points to spend.
- Community and Team Building: Quarterly Company Breakfasts.

For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.

In this role, you'll support Planners and Senior Planners to help identify and prioritise asset replacement and renewal needs across Water Corporation's networks.

This is a great prospect for someone who is interested in planning, asset management, engineering, data analysis, and infrastructure. You'll work with experienced professionals and gain exposure to how investment decisions are made to maintain essential water and wastewater services across Western Australia.

Based in Leederville and reporting to the Team Leader - Statewide Renewals, you'll be part of a supportive and collaborative team.

Real benefits that matter

- Real flexibility with options to work from home up to 2 days per week, 9‑day fortnight, flexible work hours
- Two well‑being days each year to recharge, relax and enjoy life (separate to standard paid sick/personal leave)
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co‑contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co‑contribution when you elect to salary sacrifice 2%
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing
- Annual leave loading – an extra 17.5% pay when you use your annual leave

What you'll be doing





- Analyse asset, condition and performance data to identify trends, asset risks and renewal priorities
- Use data from systems and reporting tools to support asset planning and investment decisions
- Assist in preparing asset renewal and replacement plans based on asset condition, risk and service requirements
- Assist with the development of investment programs, business cases and project documentation
- Work with planners, operational teams and other stakeholders to gather information and support planning outcomes
- Support the scoping and documentation of capital projects
- Participate in site visits to develop an understanding of asset performance and operational challenges

About you

- Degree or diploma in engineering, data analytics, or a related discipline
- Experience in asset data analysis and asset management to inform planning of asset investment programs
- Ability to analyse information and use data to support decision‑making
- Strong attention to detail and organisational skills
- Ability to build positive working relationships and collaborate with others
- Strong Excel skills are desirable
- Experience using data and business systems such as Excel, ArcGIS, SAP, SQL , Python or similar will be advantageous
- Willingness to travel occasionally within Western Australia

Sound like a match? If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Please note: By applying for this role, you are consenting to your current and previous line managers being contacted as references.

As part of the recruitment process you may be required to complete pre‑employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at or .

Job Title

Administrator Officer – Planner/Scheduler

Location

Perth, WA

Contract Type

Full‑time Office/Project

Work Hours

Full‑time

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