We are seeking an Application Support Engineer with varying levels of experience to support a diverse portfolio of enterprise applications and platforms. Depending on your experience, you will contribute to day‑to‑day operational support, application administration, complex troubleshooting, technical leadership and continual service improvement.

- Manage or assist with incidents, service requests and technical problem resolution.
- Perform application administration, monitoring and operational support activities.
- Support testing, maintenance, patching, releases, deployments and application validation.
- Maintain operational documentation, knowledge articles and support artefacts.
- Contribute to service improvement, lifecycle planning, security, compliance and risk management activities.
- Support application onboarding, transition and knowledge management activities.
- Collaborate with technical teams and stakeholders to deliver reliable customer and service outcomes.
- At senior levels, lead complex investigations, provide technical guidance and mentor developing engineers.
- At associate levels, participate in structured training and capability development while providing hands‑on operational support.

Who: Application Support Engineer – support diverse enterprise applications and platforms.

Key Qualifications and Experience

- Experience ranging from Service Desk, Contact Centre or entry‑level ICT support through to advanced enterprise application and platform support.
- Robust customer service, communication,



teamwork and stakeholder engagement skills.
- Analytical thinking and technical troubleshooting capability appropriate to your level of experience.
- Experience with application, web, database or infrastructure technologies is desirable.
- Knowledge of ITIL or experience working within structured service management environments is desirable.
- A commitment to learning, knowledge sharing and continual improvement.
- Experience in Government, critical infrastructure, regulated or complex operational environments is highly regarded.

Location: Canberra, Government customer.

Contract: Permanent, full‑time.

Security Clearance: Citizenship and an AGSVA Security Clearance (NV2) required.

Working Conditions: 8‑hour day, 5‑day week; occasional travel as required.

Kinetic IT Values and Culture

- Growth‑focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Hybrid options, flexible hours, mobility and part‑time roles (customer needs permitting).
- Social events, cultural celebrations, end‑of‑year functions and more.
- Health and wellness resources, tailored leave and support options and EAP access.
- Employee discounts platform, discounted gym membership and more.

Other Perks

- Health and Wellness programmes.
- Paid Leave and Retirement.
- Income Protection.

Apply now – we welcome applications from people of all backgrounds, including people with disabilities, veterans and Indigenous Australians.

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📌 Support Engineer I (Canberra)
🏢 Precisely
📍 Canberra