About the role

Join Wingboy Parramatta as our Restaurant Manager. You’ll own the day-to-day running of the venue, leading the team and delivering great service, strong customer experience and compliance. You’ll work with head office to hit store KPIs, keep standards high and build a team people want to work in. This is a full-time role and a great next step for a hospitality leader who wants to grow with a fast-moving brand.

Key responsibilities

- Work towards achieving store KPIs and identify ways to improve operations

- Supervise task completion and operational performance across every shift

- Lead by example in delivering outstanding customer service, in-venue and online

- Follow up on customer feedback and complaints, including emails and online reviews

- Manage stock purchasing and inventory

- Manage rostering, timekeeping, breaks and attendance records

- Recruit, train, mentor and review the team, including performance management

- Manage cash reconciliation, tips, petty cash, float and takings

- Maintain hygiene, food safety, WH&S; and company policy compliance

- Monitor cleanliness, presentation and equipment, and arrange maintenance

- Manage bookings, large functions and special events

- Implement operational changes when necessary

- Foster a positive morale and an enjoyable working environment

About you

- Self-driven and results-oriented, with a focus on quality and business performance
- A forward planner who critically assesses your own performance

- Mature, credible and comfortable managing all levels of staff

- Reliable, tolerant,



determined and an empathetic communicator

- Well-presented, professional and motivated to take on responsibility
- A team player who is passionate about business success

Skills and abilities

- Busy hospitality or fast-casual management experience, including fast-paced restaurant operations

- Ability to forecast, plan and organise efficiently

- Skilled in handling customer complaints with empathy

- Strong understanding of the F&B; industry, legal obligations, WH&S; and food safety

- Confident with POS and peak service

- Proficient in MS Office (Word, Excel) and email

- Strong verbal and written communication skills

- People management skills, including delegation, motivation, performance management and conducting reviews

- Available nights, weekends and peak periods

Requirements

- Valid NSW Responsible Service of Alcohol (RSA) certificate

- Valid work rights in Australia

- Senior First Aid certification

About us

Wingboy is a growing quick-casual hospitality brand known for hot wings and cold bevs. With new venues opening, you’ll be supported by head office and have room to grow with the group.

Benefits

- Earn a bonus of up to 10% of your base salary if targets are met

- Competitive base salary + super, based on experience

- Career runway as new venues open

- Flexibility that respects life outside work

- Staff discounts on and off shift

- ClassPass credits for gym, wellness and beauty

- Paid mental health and wellbeing day

How to apply

If this sounds like you, we want to hear from you! Click APPLY.

📌 Restaurant Manager, Wingboy Parramatta
🏢 Wingboy
📍 Parramatta