Retail Manager – Shopping Centre | Gold Coast

Commercial, numbers-focused role with an established shopping centre owner

- Hands-on role with real ownership of budgets, P&L; and income growth
- Well-established retail property owner with a portfolio of convenience-based centres
- Gold Coast based, with a supportive centre team and explicit career pathways

About the business Our client owns and manages a portfolio of shopping centres across Australia. The centres are everyday destinations, anchored by major supermarkets and supported by a strong mix of specialty retailers, food and services. The business focuses on creating convenient, well-run centres that shoppers love to visit and retailers want to trade in. It has a reputation for strong commercial results and a collaborative, supportive team culture.

About the role

Reporting to the Centre Manager, you'll be the commercial engine of a busy Gold Coast shopping centre. This role is for someone who enjoys day-to-day retail tenant relationships but is equally comfortable in a spreadsheet. You'll balance the practical side of keeping the centre trading well with the financial discipline needed to grow its performance over the long term.

Financial and commercial focus

- Contribute to the annual budget and reforecasts, and help prepare monthly P&L; reporting for finance and regional leadership
- Find and deliver ways to grow net operating income, including casual mall leasing and other ancillary income
- Work with the commercial team to manage arrears proactively, using payment plans, early intervention and, where needed, legal options
- Help prepare annual outgoings reconciliations and explain them clearly to tenants
- Benchmark centre performance against the wider portfolio, the industry and the region
- Track competitor activity and trade area changes,



and report the impact to senior stakeholders

Tenant and centre operations

- Build strong relationships with retailers, especially key and at-risk tenants, so you understand their trading conditions and can respond early
- Develop and run a tenant engagement plan, including driving participation in the annual tenant satisfaction survey
- Manage lease assignment requests from assessment through to completion, in line with policy and legislation
- Make sure monthly retailer sales reporting is collected in full
- Carry out regular property inspections focused on safety, compliance and presentation
- Take an active part in emergency and risk management

Leadership

- Support and develop the centre administration team and lead new starter training
- Build a team culture where safety comes first and people feel comfortable speaking up

About you

- Strong financial acumen is essential. You're confident with budgets, P&Ls;, forecasting and arrears management, and you can turn the numbers into practical commercial decisions.
- Proven experience in shopping centre management or operations, or relevant experience with a retailer or retail property owner
- A tertiary qualification in property, business, commerce or finance is preferred
- Strong Excel skills and good working knowledge of Word, PowerPoint and Outlook
- A confident communicator who builds rapport easily with tenants, shoppers and contractors
- Able to work independently and juggle competing priorities while staying calm and practical
- A current driver's licence

What's on offer

- The backing of an established shopping centre portfolio, with the autonomy of a centre-based role
- Exposure to senior finance and asset management stakeholders
- Professional development and clear career progression
- A Gold Coast lifestyle

Apply now this role wont last long!

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