Rostering Officer - Permanent

Are you a highly organised and solutions-focused professional with experience in rostering, workforce coordination or scheduling?

Join the St Basil's Centralised Rostering Team and play a key role in ensuring we have the right people, with the right skills, in the right place at the right time to support safe, high-quality and person-centred care across our Residential and Home & Community Services.

Working from our Burwood Head Office, you will collaborate with managers, employees and stakeholders across multiple service locations to coordinate workforce coverage, manage vacancies, maintain compliant rosters and support workforce planning activities. Your ability to think ahead, solve problems and manage competing priorities will contribute directly to the care and wellbeing of the people we support.

Available Shift Streams

As part of our Centralised Rostering Team, Rostering Officers may be allocated to one of the following roster streams:

- Early Shift: 5:00am - 1:06pm
- Day Shift: 10:00am - 6:06pm
- Late Shift: 2:00pm - 10:06pm

You will support a 7-day rostering operation across Residential and Home & Community Services, with weekend and public holiday work required in accordance with roster allocations and operational requirements.

Your duties will include (but are not limited to):

- Creating, maintaining and updating rosters across Residential and Home & Community Services
- Coordinating planned and unplanned leave replacements
- Managing vacant shifts and supporting timely shift allocation
- Facilitating shift replacement activities and workforce coverage requirements
- Monitoring and managing daily and future staffing vacancies
- Supporting the redeployment and allocation of available employees across services
- Reviewing roster compliance with Enterprise Agreements, Awards and organisational requirements
- Processing roster amendments, leave requests and workforce changes




- Reviewing timesheets and supporting payroll-related rostering activities
- Acting as a central point of contact for roster-related enquiries
- Generating workforce reports and maintaining accurate employee records
- Identifying roster trends and opportunities for continuous improvement
- Working collaboratively with managers and stakeholders to achieve workforce outcomes

About You

You are a proactive and detail-oriented professional who thrives in a fast-paced environment. You enjoy solving workforce challenges, building strong stakeholder relationships and ensuring operational services are supported by effective workforce planning and coordination.

To be successful in this role, you will have:

- Experience in rostering, workforce scheduling, workforce coordination, administration or a similar role
- Robust organisational and time management skills with the ability to manage competing priorities
- Excellent communication and stakeholder engagement skills
- Robust attention to detail and problem-solving capability
- Experience using workforce management and rostering systems such as Emplive or similar platforms
- Intermediate to advanced Microsoft Excel and Microsoft Office skills
- Ability to interpret and apply Awards, Enterprise Agreements and workplace policies
- Experience supporting multiple sites, departments or service streams
- Ability to work both independently and collaboratively within a team environment
- Availability to work within one of the designated roster streams and support a 7-day rostering operation as required





Desirable

- Experience within Aged Care, Disability Services or Community Services
- Knowledge of SCHADS Award and/or Aged Care Award provisions
- Understanding of AN-ACC, Care Minutes and aged care workforce requirements
- Experience supporting workforce planning and vacancy management within a 24/7 operational environment

We Offer

- A welcoming and supportive team environment
- Modern office facilities located in Burwood NSW
- Ongoing education, training and professional development opportunities
- Exposure to both Residential and Home & Community Services workforce operations
- Staff wellbeing initiatives, including Employee Assistance Program
- Flexible working arrangements where operationally appropriate
- Competitive remuneration package
- Generous employee referral program

Pre-Employment Requirements

Employment with St Basil's is subject to satisfactory completion of:

- NDIS Worker Screening Check
- 2 Reference Checks
- Pre-Employment Medical Assessment
- Evidence of Right to Work in Australia

About St Basil's Homes NSW/ACT

St Basil's Homes NSW & ACT is an activity of the Greek Orthodox Archdiocese of Australia and was established to provide care and lifestyle options to ageing Australians.

We operate residential aged care homes at Kogarah, Lakemba, Miranda and Randwick, along with community care services across the Sydney metropolitan area.

At St Basil's, we foster a culture of inclusion, respect and person-centred care. We are committed to enhancing quality of life through accommodation, community services, lifestyle programs, clinical care and support services.

Don't miss this opportunity to join a caring and supportive organisation where your work will directly support the delivery of safe, high-quality care across our services.

Click "Apply Now" and become part of the St Basil's family.

📌 Rostering Officer (Burwood)
🏢 St Basil's Homes NSW/ACT
📍 Burwood