Operations Manager – Payments, Remittance & Foreign Exchange

MONFINA Pty Ltd is seeking an experienced, hands‐on Operations Manager with a strong understanding of non-cash payment (NCP) services, domestic and international payments, remittance and foreign exchange. We are looking for someone who understands how payments work in practice—from customer onboarding and payment instructions through to partner execution, settlement confirmation, reconciliation and resolving exceptions.

About you

Strong understanding of non‑cash payment (NCP) services, domestic and international payments, remittance and foreign exchange

Understanding of how payments work in practice—from customer onboarding and payment instructions through to partner execution, settlement confirmation, reconciliation and resolving exceptions

You will oversee the day‑to‑day operation of MONFINA’s payment services, helping customers and businesses send, receive and manage payments through our partner arrangements.

Working closely with management, Compliance, Responsible Managers, technology teams and payment partners, you will develop practical procedures, strengthen operational controls and ensure enquiries, transactions and issues are handled accurately and promptly.

This role suits someone who combines operational leadership with the willingness to investigate delayed payments, resolve reconciliation discrepancies, or improve inefficient processes.

Your responsibilities

- Manage payment operations: Coordinate customer instructions, payment submissions, transaction monitoring, status updates and settlement confirmations with our payment partners.

- Oversee onboarding:



Manage individual and business onboarding workflows, document collection and outstanding requirements, coordinating with Compliance and partners on verification and approval.

- Support remittance and FX: Oversee operational workflows for international transfers and foreign exchange, including beneficiary details, cut‑off times, currencies, fees and transaction status.

- Resolve payment exceptions: Investigate rejected, delayed, returned or duplicated payments, failed collections, account restrictions and other operational issues.

- Maintain reconciliation controls: Reconcile platform records, partner reports, transaction statuses and fees; investigate discrepancies and maintain transparent audit records.

- Manage partner relationships: Coordinate operational enquiries, escalations, service issues and reporting with payment providers, banking partners and technology vendors.

- Support platform integrations: Work with IT and partners on API workflows, user acceptance testing, system changes, incident resolution and operational readiness.

- Build procedures and reporting: Develop operating procedures, checklists, escalation pathways and performance reports covering processing accuracy, turnaround times and outstanding issues.

- Support risk and compliance:



Apply established AML/CTF, KYC/KYB, sanctions, fraud, privacy and complaints procedures, escalating matters to the appropriate decision‑makers.

- Develop the operations function: Help train staff, clarify responsibilities and build a consistent, customer‑focused approach to service delivery.

What we are looking for

- Proven experience in payments operations, non‑cash payment services, remittance, foreign exchange, banking or fintech.

- A practical understanding of the payment lifecycle, including processing, settlement, reconciliation, returns and exception handling.

- Experience managing operational workflows, competing priorities and time‑sensitive escalations.

- Familiarity with Australian payment methods such as NPP, PayID, PayTo, BPAY and direct debit, together with international payment processes.

- Working knowledge of customer verification, AML/CTF controls, sanctions screening and fraud prevention.

- Confidence working with payment platforms, transaction reports, spreadsheets and operational dashboards.

- An understanding of API‑based payment integrations and the ability to work effectively with technical teams.

- Strong attention to detail, sound judgement and clear communication.

- A proactive approach to solving problems and improving processes.

Experience within an Australian AFSL‑regulated payments business or an AUSTRAC‑regulated remittance business will be highly regarded. Previous team leadership and experience supporting both business and individual customers would also be valuable.

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📌 Operations Manager – Payments, Remittance & Foreign Exchange (Sydney)
🏢 MONFINA
📍 Sydney