Shred-X is seeking a proactive Customer Growth Specialist to help drive the growth of our Electronic Destruction and IT Asset Disposition (ED/ITAD) services.
As our Customer Growth Specialist, you'll open doors to new business, and guide enquiries towards the right solution and help existing customers get more from our services.
You'll manage opportunities from first contact through to onboarding, visit customers occasionally to understand their needs and present solutions.
This is an excellent opportunity for someone who enjoys building relationships, creating commercial opportunities and taking ownership of the details that deliver a outstanding customer experience.
What you'll do:
- Proactively identify and research potential customers and existing customer cross-sell opportunities
- Prospect through phone, email, digital channels and approved sales campaigns
- Manage Western Australian leads and inbound enquiries, progressing qualified opportunities
- Engage prospective and existing customers, qualify needs, and recommend suitable service solutions
- Prepare quotations, follow up opportunities, and progress sales through onboarding
- Maintain accurate CRM records, scheduled follow-ups,
and strong pipeline coverage
- Coordinate customer onboarding and handovers with operations and service teams
What we're looking for
- Experience in outbound sales, telesales, business development, customer acquisition or a similarsales role.
- Demonstrated confidence conducting outbound telephone conversations.
- Ability to identify customer needs and communicate service benefits clearly.
- Robust written and verbal communication skills.
- Experience working to activity, conversion and revenue targets.
- Strong organisation, follow-up and time-management skills.
Why join Shred-X?
- Structured training and ongoing coaching to help you succeed
- Clear progression pathways within sales and the broader business
- Supportive, high-energy team environment where you can learn and grow
- Opportunity to contribute to sustainability through our E-Waste services
- Stable, full-time, office-based role with clear expectations and support
We are proud to be an equal opportunity employer and welcome applicants from diverse backgrounds, experiences and perspectives.