Centorrino Technologies Pty Ltd. in Canberra seeks a Service Delivery Manager to oversee end-to-end service delivery, ensuring SLAs and KPIs are met.
You will coordinate across technical, operational, and vendor teams to align services with client requirements and drive continuous improvement. The role focuses on escalation management, proactive communication, and maintaining robust customer relationships, with a mix of remote and in-person engagements and adherence to governance and security