Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our workplace? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Lead a high‑performing team. Shape customer experience. Grow with a trusted national brand.

O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Geelong Service Centre — one of our busiest and most dynamic locations. If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move.

Why You’ll Love This Role

You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day.

You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.

What You’ll Be Doing

- Leading, coaching and inspiring your team
- Delivering exceptional customer service
- Managing key relationships with customers, insurers and suppliers
- Overseeing daily and weekly scheduling in a fast‑moving environment
- Monitoring performance, KPIs and budgets
- Driving safety,



quality and continuous improvement
- Building a positive, high‑performance culture

About You

You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams.

You’ll bring:

- Experience as a people leader, with strengths in coaching and performance management
- Strong communication and stakeholder management skills
- Confidence using systems and analysing operational data
- A collaborative, engaging leadership style
- Commitment to operational excellence and business growth
- Automotive industry experience (highly regarded but not essential)

What’s In It For You

- Supportive senior leadership team
- Ongoing learning, development and career progression
- Incentive program based on performance
- Employee discounts across O’Brien® and partner brands
- Laptop, phone and uniform provided
- Recognition and reward programs
- Community service and volunteering leave
- Be part of an iconic Australian brand

Ready to Lead With Us?

If you’re passionate about people, customer experience and operational success, we’d love to hear from you.

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📌 Service Centre Manager (Geelong)
🏢 O'Brien
📍 Geelong