Senior Helpdesk Engineer

Be the go-to technical expert at a growing national MSP!

- Salary up to $95K super
- Adelaide, SA
- Work with an established Adelaide-based MSP supporting clients nationally
- For further information please call Jack on 0485 858 848 or email [email protected] with your CV directly

Are you the engineer everyone turns to when a ticket gets tough? Do you enjoy getting to the root cause of a problem rather than just fixing the symptom? This is your chance to step into the senior technical seat at an MSP where your expertise sets the standard for the whole helpdesk.

WHO ARE WE?

We are an Adelaide-based Managed Service Provider supporting businesses across Australia. We deliver managed IT, cloud, networking, security and VoIP services. We put real effort into technical standards, customer experience and developing our people.

WHAT WILL YOU BE DOING?

As our Senior Engineer, you’ll be the final escalation point for all helpdesk teams. You’ll handle the most complex and critical issues through remote support and, when needed, emergency onsites. You’ll do in-depth root cause analysis and advanced system administration across servers, networks and cloud.

You’ll also work with Projects and Pre-Sales on infrastructure issues. On top of that,



you’ll mentor L1 and L2 engineers, build out the knowledge base and spot ticket trends to drive proactive improvements.

WHAT YOU NEED TO HAVE?

- At least 4 years’ experience in an MSP setting
- Advanced troubleshooting across Windows Server, Active Directory, M365, Azure and SharePoint
- Strong networking knowledge, including firewalls, VLANs, VPNs, SD-WAN and MPLS
- Experience with VMware or Hyper-V, backup/DR, EDR and security tools
- A current driver’s licence

TO APPLY…

Please either apply online or email me directly at [email protected]. For further information, call me on 0485 858 848. I’m available from 7am until 10pm to suit your schedule. If unavailable, leave a message and either myself or one of my colleagues will respond.

By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Please also feel free to connect with me on LinkedIn by searching for Jack Ford.

KEY SKILLS:

L3 / Senior Helpdesk / MSP / Windows Server / Active Directory / Microsoft 365 / Azure / Fortinet / Networking / VMware / Hyper-V / Backup & DR / PowerShell

📌 Senior Help Desk Technician (Adelaide)
🏢 Searchability®
📍 Adelaide