The place where customer experience, product, people and operations come together.

Your role is to connect the rhythm of the store. Every touchpoint — from the shop floor to the fitting room, from product presentation to stockroom processes — helps shape how customers feel and how the team performs.

You read your department through its people, product and results. You stay close to KPIs, sales, customer flow and commercial priorities, identifying opportunities and turning them into clear daily action.

This role is about balancing strategy with execution. You support sales, maintain image standards, optimise workflows and help create a store that feels organised, commercial and alive.

We want people who lead with clarity, energy and care. People who can motivate others, adapt quickly and make decisions that improve both the customer experience and team performance.

Here, you’ll have the space to lead, the tools to improve and the support to keep growing. Every store has its own rhythm, and in it, you can influence processes, mentor talent and shape experiences that matter.

This can be the beginning of your story with us.

What you’ll do

Support the Store Manager in leading daily store performance

Analyse KPIs and identify opportunities to improve results

Guide and motivate the team to deliver strong customer experience

Maintain product presentation, image standards and store organisation

Support sales, replenishment, stockroom and cashier processes

Train, coach and develop team members in daily best practice

Work with managers across the store to align priorities, standards and pace





What we’re looking for

Experience leading teams in a fast-paced retail environment

Strong understanding of customer experience, product and operations

Ability to analyse results and turn opportunities into action

Clear communication and confidence guiding different teams

Strong organisation, adaptability and decision‑making skills

A genuine interest in fashion, people and commercial performance

Availability to work full-time, 38 hours per week, across a mix of weekdays and weekends

25% staff discount in store and online at Zara

Ongoing learning and development from day one

Real opportunities to grow within the business

A team environment where you’re encouraged to contribute, learn and evolve

Our approach

We see fashion as a way to express identity and create change. Every store is shaped by the people in it.

Recognised as a Top Employer 2026, we are committed to creating an inclusive setting with equal opportunities for everyone. If you require any adjustments during the recruitment process, please let us know how we can support you at @inditex.com

INDITEX People | Calling the Curious

From Inditex Australia Pty Ltd, we will use your personal data as the data controller,



for the purpose of managing your participation in our recruitment processes. The legal basis of our lawful use of your data is the consent that you give us on completing this form.

We inform you that we will share your data with Inditex Group companies within and outside the European Union in accordance with our mutual preferences and interests, and with service providers and co‑operators who assist us in the management of the recruitment processes. You may withdraw your consent at any time, in addition to exercising other rights, as set out in our Privacy Policy.

For further information, please consult our Privacy Policy: https://itx.to/RecruitmentPrivacyPolicy

Zara is a leading global fashion retailer, part of the Inditex group. Offering the latest trends in clothing, accessories, and footwear for men, women, and children, always putting customers at the center of what we do, ensuring an exceptional experience both online and in-store. We are committed to sustainability, implementing initiatives to reduce waste, use eco‑friendly materials, and promote ethical production.

Zara is a leading global fashion retailer, part of the Inditex group. Offering the latest trends in clothing, accessories, and footwear for men, women, and children, always putting customers at the center of what we do, ensuring an exceptional experience both online and in-store. We are committed to sustainability, implementing initiatives to reduce waste, use eco‑friendly materials, and promote ethical production.

#J-18808-Ljbffr

📌 Department Manager Karrinyup (Perth)
🏢 Zara
📍 Perth