Regulatory professionals undertake an assessment of matters in line with agreed processes and NDIS legislation. They also use decision making capability and work within a defined regulatory framework and risk prioritisation model aligned to organisational policy and procedure.

The Senior Regulatory Officer is responsible for managing complex matters via a triage, assessment and escalation. The role also provides support to the Assistant Director through the mentoring and guidance of other team members.

Duties may include, but are not limited to, the following:

- Manage and respond to inbound and outbound calls and providing frontline education and assistance to the public.
- Undertake the allocation of regulatory matters and priorities with the team in line with established operational procedures and service standards, monitor outcomes and address risk.
- Undertake the assessment of complex and sensitive regulatory matters in accordance with the Commission’s risk-based prioritisation model and regulatory framework and undertake and support timely and proportionate compliance and enforcement activities which may include compliance actions and site visits.
- Exercise initiative and judgment with limited direction to deliver of high-quality, consistent regulatory activities across multiple service channels (provider portal, phone, email and web based), in line with established operational procedures, performance indicators, and service standards.
- Maintain high standards of integrity, accountability and governance. Support a culture of ethical practice and compliance with APS Values,



the Code of Conduct and the Commission’s policies.
- Support delivery of operational performance and quality assurance frameworks consistent with legislative and policy requirements.

- Be an Australian Citizen, and
- Have a favourable National Police Check, and
- Have or be willing to obtain and maintain a Baseline Vetting security clearance. Should business need arise, be willing to obtain and maintain a Baseline / Negative Vetting Level 1/ NV 2 security clearance

We are seeking to fill a part time Senior Regulatory Officer role within our Complaints Intake team for 2 days per week for a period of up to 2 years.

This role may include direct, frequent and sustained exposure to potentially sensitive or traumatic material.

To support your wellbeing this position may require access to regular, mandatory check-ins with an AHPRA registered psychologist focusing on proactive support for you through our Embedded Wellbeing Program.

Employees are also supported through training, supervision and access to wellbeing resources, including employee assistance programs.

Occupants must be able to:

- demonstrate transferrable skills working within a regulatory environment.
- have the ability to leverage technology and data systems to improve workflow efficiency and regulatory performance.
- demonstrate professional resilience, emotional intelligence and active self-management.
- have a strong understanding of vicarious trauma and apply a trauma informed approach in decision making and communication with internal and external stakeholders.

📌 Senior Regulatory Officer (Adelaide)
🏢 National Disability Insurance Scheme (Ndis) Quality And Safeguards Commission
📍 Adelaide