Forward with Cuscal

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.

At Cuscal, we’ve been at the forefront of payments innovation for 60 years, enabling seamless, secure solutions that millions of Australians rely on every day.

From launching Australia’s first ATM to being the first certified Australian fast payments payer (NPP) and Initiator in 2022, we’ve always pushed boundaries - and we’re not stopping now.

What You’ll Be Doing

You’ll take ownership of the operational health and support of applications across the Payments and Banking domain, with responsibilities including:

- Providing Level 2 application and production support across legacy and cloud-based environments
- Supporting critical payment services including BPAY and RTGS
- Managing incidents and changes and completing root cause analysis for major issues
- Monitoring application health, availability and performance and proactively identifying issues
- Responding to support queries and ensuring tickets are managed in line with agreed SLAs
- Using monitoring and observability tools such as Splunk to identify and troubleshoot issues
- Supporting governance, audit, PCI compliance and user access requirements
- Improving operational processes through scripting, automation and better monitoring
- Maintaining technical documentation, knowledge articles and operational runbooks
- Participate in an on-call roster arrangement to ensure continuous support of critical applications

About You We’re looking for someone with strong application or production support experience who enjoys solving complex problems and can remain calm and methodical during critical incidents.

You’ll ideally bring

- Solid experience as a Support Engineer or in a similar production support role




- Robust experience supporting applications across Linux and Windows environments
- Experience working within ITIL processes including incident, problem and change management
- Scripting or programming capability with technologies such as PowerShell, Bash, Python, Java or C#
- Experience using monitoring and observability tooling such as Splunk
- Strong troubleshooting, analytical and root cause analysis skills
- An understanding of networking, databases and application/infrastructure security
- Strong communication skills and the ability to work effectively across multidisciplinary technology teams.

Why Cuscal? At Cuscal, you’ll experience interesting work that’s transforming. You get the security of an established organisation and the energy of a company committed to innovation. For 60 years, we’ve set the standard in payments, and now we’re preparing to redefine it for the future. You’ll also enjoy a range of benefits, including:

- Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities
- Wellbeing focus: We support your physical, mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage
- Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision. Applications may be reviewed as they’re received, so don’t wait - apply now. Cuscal is an equal opportunity employer committed to creating a diverse, inclusive and barrier-free workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ communities and individuals from culturally diverse backgrounds.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.

📌 Senior Support Engineer (Sydney)
🏢 Cuscal
📍 Sydney