Service Advisor – Warrnambool Toyota

Join a team that values people, performance, and exceptional customer service. At Warrnambool Toyota, we're proud to be a trusted name in the local community, delivering outstanding service and building lasting relationships with our customers. We're looking for an enthusiastic and customer-focused Service Advisor to join our busy and supportive aftersales team.

If you're someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering a first-class customer experience, we'd love to hear from you.

About the Role

As the first point of contact for our service customers, you'll play a vital role in creating a positive experience from the moment they arrive. You'll work closely with our technicians and service team to ensure every customer receives clear communication, professional advice, and exceptional service throughout their visit.

Your Responsibilities

- Welcome customers and manage service bookings
- Accurately prepare repair orders and service documentation
- Liaise with customers throughout the day, providing updates and explaining recommended repairs
- Coordinate workflow with technicians to ensure efficient vehicle servicing
- Process invoices, take and record payments.
- Build strong, long-term relationships with customers through exceptional service
- Help achieve service department targets while maintaining high customer satisfaction

About You





You'll be someone who genuinely enjoys working with people and has a positive, can-do attitude. You'll be organised, confident, and able to juggle multiple priorities while maintaining attention to detail. Ideally, you'll have:
- Previous experience in a Service Advisor, customer service, or automotive role (preferred but not essential)
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Good computer literacy and administration skills
- A professional presentation and positive attitude
- The ability to work well under pressure in a team environment
- A current manual driver's licence

Why Join Warrnambool Toyota?

- Work with one of Australia's most respected automotive brands
- Be part of a friendly, supportive, and experienced team
- Ongoing training and career development opportunities
- Competitive remuneration
- Access to Toyota staff advantages
- Stable, long-term career with a successful local dealership

Whether you're an experienced Service Advisor or someone with strong customer service skills looking to build a career in the automotive industry, we'd love to hear from you. If you're passionate about delivering exceptional customer experiences and want to be part of a team that values professionalism, teamwork, and continuous improvement, apply today.

Join Warrnambool Toyota and help us continue delivering the outstanding service our customers have come to expect.

📌 Service Advisor (Warrnambool)
🏢 Warrnambool Toyota
📍 Warrnambool