Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

The Power

Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS’s), surge protective devices, power distribution units (PDU’s), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.

As part of our PQ division at Eaton Electrical, we are looking to hire a Service Coordinator who will be responsible for end to end coordination of service delivery, ensuring customer commitments, SLAs, safety, and quality standards are consistently met. The role acts as the central point of control between customers, field service engineers (FSEs), supervisors, sales, and internal support teams. Operating in a quick paced and high volume environment, the Service Coordinator ensures optimal resource utilisation, proactive customer communication, accurate system administration, and timely completion of service activities across maintenance, breakdown, warranty, commissioning, and project work.

What you’ll do

- Build strong relationships with customers and internal stakeholders through professional, proactive communication.
- Manage customer enquiries with a focus on timely resolution and a positive service experience
- Schedule technicians and service appointments effectively to maximise productivity, utilisation and balanced workload.
- Monitor daily activities,



priorities and changes to maintain efficient service delivery.
- Manage jobs through the utilisation of ERP systems (Salesforce & SAP), ensuring accurate and timely progression from scheduling through completion.
- Monitor workflow and follow up outstanding tasks to maintain proper job flow and prevent delays.
- Follow established procedures and service standards to deliver consistent and professional outcomes.
- Answering calls with the emphasis of first call resolution.
- Respond effectively to changing priorities, urgent customer requirements and operational challenges.
- Demonstrate strong problem-solving capability and resilience in a high-volume service environment.

What we‘re looking for

- 2+ years of experience as a service coordinator
- Experience with SAP or Salesforce would be advantageous
- Strong organisational and multitasking skills.
- Ability to prioritise tasks and manage time accordingly.
- Excellent communication skills

What we offer

- On-site parking
- Competitive salary and access to bonus scheme
- Inclusive working environment
- Volunteer days
- Outstanding training and development programs for both professional and personal development

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants ages, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.

If this sounds like you, please send through your application. We look forward to hearing from you!

📌 Service Coordinator (Perth)
🏢 Eaton
📍 Perth