/n Company : Hastings Deering (Australia) Ltd/n /n /n Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. /n /n Are you an organised and customer-focused professional who thrives in a quick-paced environment? /n /n We’re currently seeking a motivated and detail-driven Service Coordinator to join our Field Service team in Mackay QLD. As a Service Coordinator, you’ll be responsible for coordinating the day-to-day activities of our Field Service technicians, ensuring work is scheduled effectively while delivering an exceptional customer experience. This is a permanent, Monday to Friday role. /n /n Who are we and why work with us? /n Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally.

We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

/n /n We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. /n /n When you join our team at Hastings Deering, you’ll benefit from: /n /n /n

- Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of perks designed to support your health, well-being, and financial security.

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- Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.

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- Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.

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- Innovation & Improvement – We drive continuous improvement through dedicated initiatives,



foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.

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- Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network.

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- Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.

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- Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.

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- Insurance Benefits – Salary continuance insurance.

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- On-Site Perks – Free on-site parking.

/n /n /n /n What you’ll be doing: /n As a Service Coordinator at Hastings Deering, you will: /n /n

- Manage work in progress and forecasting – effectively maintain WIP records and accurately forecast invoicing requirements and customer billing expectations.

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- Support repair estimate preparation – assist in developing accurate repair estimates and ensure they are delivered to customers in a timely manner.

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- Coordinate job segment completion – prepare and close job segments upon completion of work, ensuring all required processes are finalised.

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- Process external procurement activities – action and manage tasks relating to outside purchase orders to support timely job execution.

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- Ensure accurate job costing and invoicing – verify that all parts, labour, and miscellaneous charges are correctly allocated to job segments to enable accurate customer invoicing.

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- Monitor labour allocation and time coding – ensure labour hours are correctly recorded and investigate any missing or incorrectly coded time entries.

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- Manage rework and goodwill requests – follow up and coordinate the resolution of rework, write-off, and goodwill requests in accordance with business requirements.

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- Oversee job quality and efficiency – monitor all jobs throughout the workflow to ensure quality standards are met and work is completed efficiently. /n /n /n What you’ll need: /n A successful teammate will have experience in: /n /n
- Bring relevant service coordination experience – demonstrate previous experience in service coordination, scheduling, administration, or customer service roles within a dynamic operational environment.

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- Manage competing priorities effectively – apply strong organisational and time management skills to coordinate multiple tasks and meet deadlines.

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- Communicate with confidence – build positive relationships through effective communication and stakeholder engagement across all levels of the business.

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- Apply attention to detail – utilise strong problem-solving skills and a high level of accuracy when managing administrative and operational processes.

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- Thrive in a fast-paced environment – adapt to changing priorities and maintain performance in a busy and demanding workplace.

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- Leverage technology and systems – demonstrate proficiency in Microsoft Office and experience using ERP or Service Management Systems, with exposure to Caterpillar or mining industry systems considered advantageous.

/n /n /n /n Interested? Here’s What’s Next: /n If you’re interested in growing your career with a large OEM, we’d love to hear from you! /n Apply Now – click the button below.

Enquiries: 1300 071 618

Contact: Taylor Collett – Talent Acquisition Partner /n

/n Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process. /n

📌 Service Coordinator (Mackay)
🏢 Sime Motors
📍 Mackay