Life at Vinnies Housing

At Vinnies Housing, we know that a home is more than just four walls—it's the foundation for stability, dignity and opportunity.

We are committed to providing safe, affordable housing while walking alongside our tenants through every stage of their housing journey. By combining quality housing with compassionate tenancy management, we help people build independence, strengthen communities and create brighter futures.

Every member of our team plays an important role in making a lasting difference. When you join Vinnies Housing, you'll become part of a purpose-driven organisation where compassion, respect and collaboration are at the heart of everything we do.

Why You'll Love Working with Us

- Make a Real Difference – Every hour you invest contributes directly to improving lives in our community.
- Be Rewarded for Your Time – Enjoy competitive hourly rates under our Enterprise Agreement, recognising the value of your skills and dedication.
- Boost Your Take-Home Pay – Maximise your income with generous Not-for-Profit salary packaging benefits: up to $15,900 annually, plus an additional $2,650 for meals and entertainment.
- Your Health Matters – Access comprehensive support through our Employee Assistance Program, plus exclusive Medibank health insurance discounts to help you thrive inside and outside of work.
- Find Your Work Family – Join a genuinely inclusive team where you’re seen, heard, and supported.

The Role

We are looking for a confident, values-led senior operations leader with a strong background in housing or human services. You bring clarity to complex environments, lead with fairness and professionalism, and know how to lift performance while supporting people to do their best work.





The Service Delivery State Manager is responsible for collaborating with multidisciplinary teams to enhance service delivery outcomes through innovative and integrated service responses.

You will lead the implementation of a clear statewide housing service model, uplift frontline capability and embed safe, professional tenancy practice. This role ensures services are delivered consistently, risks are managed early, decisions are fair and well-governed, and customer outcomes continue to improve.

Reporting to the Executive Officer, you will work closely with Housing leaders and cross-functional partners to drive service improvement, strengthen accountability and deliver measurable improvements in tenancy outcomes, customer experience and housing stability.

This is a permanent, full time position (38 hours per week) based in South Brisbane.

To be successful in this role, you will bring:

Essential

- Demonstrated leadership experience in community housing, tenancy operations or related service-delivery environments.
- Strong understanding of professional tenancy practice, safe decision-making, customer engagement and early-intervention approaches.
- Experience leading teams, driving performance improvement and building workforce capability.
- Ability to design and implement service delivery improvements with clear measures of success.
- Strong skills in risk identification, complex tenancy management and managing difficult customer situations.
- Excellent communication,



conflict-management and problem-solving capability.
- Experience working with external partners, support services and community organisations.
- High-level analytic and reporting skills, including data interpretation and operational decision-making.

Desirable

- Experience leading multi-site or statewide operations.
- Qualifications in housing, social services, leadership or public-sector management

Ready to apply? We can’t wait to hear from you.

We are committed to Safeguarding

St Vincent de Paul Society Queensland, Vinnies Housing and Vinnies Retail Stores are committed to promoting and protecting the welfare, wellbeing and human rights of all people who interact with, or are affected by, our work, particularly those who may be at risk of abuse, neglect or exploitation.

We have robust recruitment and screening processes to attract people who share our values and uphold our zero-tolerance approach to abuse, neglect and exploitation.

All employees, members and volunteers are expected to uphold this commitment. Roles involving direct work with children or adults at risk require a valid Blue Card, which must be verified before commencement. Successful candidates will also undergo relevant background screening which includes a police check and reference checks as part of the recruitment process. Some positions may also require a pre-employment medical check.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander people are strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand. Visit Vinnie’s careers to learn more about us and our vacancies!

We are the Society - St Vincent de Paul Society Queensland

📌 Service Delivery State Manager (Australia)
🏢 St Vincent de Paul Society Queensland Housing
📍 Australia