As a Service Desk Officer, you will be the first level of technical resolution for all reported ICT-related incidents and requests, working closely with key internal stakeholders across various technology units to ensure efficient and effective service delivery.
The ideal candidate will demonstrate a strong commitment to customer service, excellent communication skills, and the ability to resolve technical issues in a timely and professional manner.
Key responsibilities:
- Act as the first point of contact for all ICT inquiries and incidents.
- Troubleshoot and resolve basic hardware and software issues.
- Log, prioritise, and escalate incidents as required within agreed service levels.
- Collaborate with other technology teams to ensure timely resolution of issues.
- Communicate technical information clearly and effectively to customers.
Your skills
- Proven experience in an operational service desk or contact centre environment.
- Robust customer service focus with a proactive and positive attitude.
- Familiarity with the Remedy helpdesk framework (preferred but not essential).
- Ability to meet deadlines and deliver outcomes within agreed schedules.
- Excellent verbal and written communication skills.
Apply Now!
This position is open to candidates with full working rights in Australia. Only shortlisted applicants will be contacted.
📌 Service Desk Officer (Parramatta)
🏢 Wirrigan Group
📍 Parramatta
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.