Service Desk Team Leader

Lead a multi-state L2 engineering team at a growing national MSP!

- Salary up to $105K super
- Adelaide, SA (leading a team across SA & VIC, with some interstate travel)
- Work with an established Adelaide-based MSP supporting clients nationally
- For further information please call Jack on 0485 858 848 or email [email protected] with your CV directly

Are you a strong L2/L3 engineer ready to lead a team, or already leading and looking for a bigger platform? Do you want to keep your hands on the tools while shaping how a technical team performs? This is your chance to lead L2 across two states and be the senior technical voice between Helpdesk, Projects and Engineering.

WHO ARE WE?

We are an Adelaide-based Managed Service Provider supporting businesses across Australia, with teams in SA and VIC. We care about technical quality, a great client experience and developing our people into their next role.

WHAT WILL YOU BE DOING?

You’ll lead and develop the L2 engineering team across SA and VIC. You’ll triage and allocate escalated work and act as the senior escalation point across servers, networking, M365/Azure, security and backup/DR. You’ll review and approve technical changes and help coordinate the response to critical incidents and outages.

You’ll also own recruitment and onboarding for your team, run 1:1s and development plans, and manage the L2 on-call roster.



Working with key client stakeholders and vendors is part of the role too, including client technical reviews.

WHAT YOU NEED TO HAVE?

- Previous MSP experience as an L2/L3 Engineer or in a senior technical role
- 2 years leading, coaching and managing technical teams, ideally remote or multi-site
- 5 years in technical roles, including at least 2 years at L2 level or above
- Robust hands-on experience with Windows Server, AD/Entra ID, M365, Azure, Intune, VMware/Hyper-V, networking and backup/DR
- Experience with major incident, change and problem management
- ITIL, Microsoft Associate/Expert, Cisco/Fortinet or VoIP certifications highly regarded
- A current driver’s licence

TO APPLY…

Please either apply online or email me directly at [email protected]. For further information, call me on 0485 858 848. I’m available from 7am until 10pm to suit your schedule. If unavailable, leave a message and either myself or one of my colleagues will respond.

By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Please also feel free to connect with me on LinkedIn by searching for Jack Ford.

KEY SKILLS

Technical Lead / L2 / MSP / Team Leadership / Windows Server / Entra ID / Azure / Intune / Microsoft 365 / Networking / Major Incident Management / Change Management

📌 Service Desk Team Lead (Adelaide)
🏢 Searchability®
📍 Adelaide