About the Role

We are seeking a motivated, organised and passionate Service Manager to oversee daily operations, support quality service delivery and assist with the ongoing development of the organisation. This role requires strong leadership, communication and organisational skills, along with a genuine understanding of individual support needs, staff management, compliance and business operations. NDIs knowledge is not compulsary but would be favoured.

A structured two-month induction and training period will be provided to ensure the successful applicant develops a thorough understanding of the organisation before transitioning into the management role.

Two-Month Induction and Training

Month 1 – Full Direct Support Work The successful applicant will undertake full direct support work, including weekday and weekend shifts, to gain practical experience and understanding of:

- Clients' individual needs, goals, routines and support requirements.
- Day-to-day service delivery and operational expectations.
- Building relationships with clients, families, staff and key stakeholders.
- Organisational policies, procedures and support practices.
- The overall culture and operations of the business.

Month 2 – Split Support Work and Office-Based Training The successful applicant will transition into a combination of direct support work and office-basedmanagement duties, with ongoing guidance from the Company Director.

This will include learning

- Daily business and operational management.
- Staff coordination and service delivery oversight.
- Compliance, quality assurance and reporting requirements.
- Financial processes and service agreements.
- Management responsibilities, meetings and stakeholder communication.
- Weekend work still included within this month

Key Responsibilities

Following the induction period, responsibilities will include:
- Assist with the day-to-day management and operations of the organisation.
- Develop and implement organisational plans,



strategies and goals.
- Maintain current knowledge of industry trends, legislation and best practices.
- Oversee compliance with relevant legislative, regulatory, funding and service agreement requirements.
- Manage continuous quality improvement processes.
- Monitor service delivery to ensure high-quality, person-centred support.
- Provide positive mentoring and guidance to clients and staff.
- Ensure training and support activities meet required standards.
- Monitor financial arrangements and ensure compliance with relevant funding and service agreements.
- Prepare reports and maintain appropriate documentation.
- Attend meetings and represent the organisation on behalf of the Company Director when required.
- Complete other reasonable duties as directed by the Company Director.
- About You The successful applicant will have:
- Robust leadership, communication and organisational skills.
- Excellent problem-solving and time-management abilities.
- A proactive attitude and willingness to learn.
- An understanding of disability or community services.
- Knowledge of compliance, quality assurance and service delivery.
- The ability to build positive relationships with clients, families, staff and stakeholders.
- Professionalism, integrity and accountability.
- Flexibility to undertake weekday and weekend support shifts during the first month.

Relevant experience or qualifications in disability, community services, business management or leadership will be highly regarded.

What We Offer

- A structured two-month induction and training program.
- Hands-on experience and practical learning.
- Direct mentoring and support from the Company Director.
- A gradual transition into management responsibilities.
- An opportunity to develop professionally and contribute to the growth and success of the organisation.

You will need to obtain the following certificates: -First aid & CPR

-Yellow Card (workers screening)

-Blue card (working with children)

-Drivers License

-NDIs orientation module Cert

📌 Service Manager (Diddillibah)
🏢 Important Company of the Sector
📍 Diddillibah