Service delivery area: Lake Macquarie LGA

30 hrs/week

SCHADS award

Current funding until 30 June 2030 National Partnership Agreement (NPA)

Eastlakes Family Support Service Incorporated (EFSS) has been working with vulnerable families in the Eastlake Macquarie area since 1984.

EFSS is an Incorporated entity, governed by a management committee. EFSS is funded by the Department of Communities and Justice (DCJ) to deliver Community & Family Support (CAFS), Staying Home Leaving Violence (SHLV) and Specialist D&FV; workers under the NPA 500 workers initiative. We are also funded to provide financial counselling services.

This role will be supporting our SHLV team with intake and assessment of all D&FV; referrals to our service as well as providing case coordination and some case management as required. This role is a part time position of 30 hours per week

Eastlakes Family Support Service Inc are seeking a Specialist Domestic Violence worker, who is skilled in providing specialist support and case management, case coordination and information and referral to women and their child(ren) who are survivors of domestic violence. The successful applicant will be skilled in using domestic & family violence informed, trauma-informed and strength-based approach in their work.

We are seeking an individual who is passionate about social justice and human rights, and who is eager to advance their professional development through continuous learning, feedback, and reflection.

Essential requirements

- Relevant tertiary qualifications.

- Experience providing case management support, assistance and advocacy for women and children

· Knowledge and understanding of the dynamics of domestic violence,



social policy and the issues that face women who have experienced domestic violence

· Demonstrated high level communication skills

· Experience and ability to prepare and maintain accurate files, records, statistics and reports

· Ability to network with other services and agencies and skills to build and foster relationships

· Ability to work effectively as part of a team

· Proven ability to work in an autonomous and accountable manner

· Computer and internet skills

· Ability to observe client confidentiality and maintain skilled integrity at all times

· Willing to use own car for outreach visits (payment per kilometre as per SCHADS award)

Desirable Criteria:

· Sound understanding of the function of government and non-government agencies that provide support or assistance to victims of domestic/family violence (Police, Local Courts, Human Services-Community Services, Housing)

· Well developed resolution and mediation skills

· Knowledge of family dynamics and skills of appropriate intervention

Conditions of Employment

- Valid Driver Licence, Comprehensively insured motor vehicle.

- Successful applicants will be required to undergo a Working With Children Check (WWCC) and a National Police check prior to commencement of employment

This is a program to provide support for women and children, to be female is a genuine requirement for the position under Section 31 of the Anti-Discrimination Act 1977.

Applications can be submitted by emailing @efss.org.au by Thursday 3rd December 2026

Please include:

- Cover Letter

- CV

- Response to the Position Requirements and Selection Criteria

- Names and contact details of two recent referees.

Applications that don't address the criteria will not be considered.

📌 Specialist Domestic & Family Violence Case Worker- Intake/Case coordinator (Gateshead)
🏢 Eastlakes Family Support Service
📍 Gateshead