The FWM Group is looking for a high calibre Student Coordination Officer to drive great student outcomes and help position our business for the next phase of growth.
Fusion Walan Miya Group (FWM Group) owns and operates two Nationally Accredited Registered Training Organisation's (RTO's), Fusion Training Solutions RTO 91812 and Walan Miya RTO 21359. Located in the Illawarra, Northern Rivers and the Far South Coast of NSW, FWM Group provides a range of training opportunities across the state of NSW and Victoria.
THE OPPORTUNITY
Join a growing, dynamic and exciting RTO that delivers high-quality training across key skills shortage areas throughout Recent South Wales. This role supports the smooth delivery of training and learner services, combining responsiveness with careful recordkeeping, sound judgement, attention to detail, consistent follow-through and effective communication.
Key responsibilities
- Driving and supporting student progress
- Supporting trainers with planned and just in time problem solving to ensure quality student outcomes.
- Provide responsive and professional support to learners, trainers, supervisors and employers.
- Maintain accurate student, training and administrative records in line with organisational procedures and compliance requirements.
- Coordinate administrative activities that support the delivery of high-quality and timely training programs.
- Respond to enquiries, resolve routine issues and escalate matters appropriately when required.
- Monitor actions and follow up consistently to ensure tasks are completed within required timeframes.
- Communicate clearly and empathetically with a diverse range of stakeholders.
- Contribute to continuous improvement of administrative processes and learner support services.
What we're looking for
- Experience in administration, student support, customer service or a related role.
- Strong organisational skills and a high level of attention to detail.
- Empathy, sound judgement and a responsive approach to supporting others.
- Clear written and verbal communication skills. Someone that is happy to pick up the phone and work with all stakeholders.
- Demonstrated ability to maintain accurate records and manage competing priorities.
- Reliable follow-through and the ability to work independently and collaboratively.
- Experience within an RTO, vocational education or training environment would be advantageous.
With our operations Team based in Merimbula, NSW, we are targeting someone local to the area, in southern NSW or in the vicinity of the ACT/Canberra within a reasonable driving distance from the Team. In this regard, this role can be office based or working from home depending on the location of the employee.