AIAT is seeking a compassionate and well-organised Student Welfare Officer to help students navigate challenges, access support and feel connected to their learning community.

Reporting to the Director, Learning and Teaching, you will work closely with academic staff and the Campus Manager, Senior Academic Administration Officer and Senior Study Skills Officer. You will help identify students who may be at risk, provide initial guidance, connect students with appropriate services and follow up on referrals.

The role will also support AIAT’s work to meet its gender-based violence (GBV) requirements and the HESF amendments concerning racism. This includes helping students understand support and reporting pathways, coordinating appropriate referrals and contributing to a safe, respectful and inclusive setting.

Key responsibilities

- Work with academic staff to identify students who may be at risk of failure or experiencing non-academic difficulties.
- Provide initial advice and assistance, working with the Study Skills Officer where appropriate.
- Refer students to qualified counsellors contracted by AIAT and monitor referral progress.
- Manage relationships with service providers where AIAT has a contract or agreement for services.
- Help students discuss their concerns and consider possible courses of action.
- Support students with non-academic matters, such as accommodation and employment, through information and referrals to relevant providers.
- Assist with student orientation and keep the student handbook’s information about available services up to date.




- Plan and deliver activities that help students connect with one another and the wider community.
- Support AIAT’s GBV prevention and response arrangements, including student information, referrals and follow-up.
- Support AIAT’s response to HESF requirements concerning racism, including awareness of reporting and support pathways and appropriate referrals.
- Follow AIAT policies and procedures, relevant legislation, and workplace health and safety requirements.

About you

You will have

- A qualification in a relevant discipline.
- Experience supporting students or providing counselling, welfare or related support in another setting.
- Experience in higher education is desirable but not essential.
- Empathy and an understanding of the pressures faced by domestic and international students.
- Strong emotional and cultural intelligence, with the ability to communicate sensitively and respectfully.
- Excellent organisation and time management skills, including the ability to manage competing priorities and deadlines.
- Demonstrated success in helping people navigate personal challenges and access appropriate services..
- A commitment to continuous improvement and student wellbeing.
- You are resilient, flexible and approachable, and enjoy helping people feel welcome and connected.

About the role

How to apply

Please submit your résumé and a cover letter outlining your relevant qualifications and experience, and how you would support student wellbeing, GBV requirements and AIAT’s response to HESF requirements concerning racism.

📌 Student Welfare Officer (Adelaide)
🏢 australian institute of advanced technologies
📍 Adelaide