Support Coordinator

Work Type: Permanent / Part-time

About Us:

Help people live well, their way.

At McCall, we believe in empowering people to live meaningful, connected lives. Through our Live Well Together approach, we work alongside individuals, families, colleagues and communities to create opportunities, build independence and support people to achieve their goals.

About your role:

As a Support Coordinator at McCall, you will help bring our Live Well Together vision to life by empowering NDIS participants to achieve their goals, build independence and strengthen their connections within the community. Using a person-centred approach, you will support participants to navigate the NDIS, access the right services, and develop the skills and confidence to manage their supports. Through meaningful relationships with participants, families, providers and community partners, you will coordinate services, implement NDIS plans, and enable informed choices that enhance inclusion, wellbeing and quality of life.

Using an individualised approach, you will plan, develop and coordinate services for NDIS clients by:

- Establish and maintain robust relationships with customers and their families, carers and advocates, NDIA, other mainstream and disability service providers, members of the community, networking groups, funding bodies, government agencies, auditors and practitioners
- Assisting NDIS participants in understanding their goals and the implementation of support services including management funds and budgets
- Planning, developing and building capacity in individuals to manage their own supports.
- Monitoring and reviewing plans and goals in consultation with participants on an ongoing basis.
- Providing support and assistance as appropriate to relevant parties.
- Organise services and negotiate service agreements with providers
- Arrange any necessary assessments that participants may require
- Work closely with plan managers and notify them of budget/ breakdown of funding




- Link participants to mainstream or community services (i.e. housing, education, transport, health)
- Be the key contact for service issues, complaints, major changes and plan reviews
- Work equitably with Participants with respect to each individual’s right to dignity, privacy, independence and respect.
- Supports clients to implement their NDIS plan to maximise the value for money they receive from their supports.

About you:

- You have a minimum of 3 years’ experience in a similar role ideally within a disability setting supported by the National Disability Insurance Scheme
- Knowledge and understanding of the NDIS Quality and Safeguarding Commission framework along with the NDIS Code of Conduct
- Ability to research autonomously and experience in information gathering and networking;
- Demonstrated proficiency in the use of the MS Office suite, working knowledge of databases and demonstrated administration skills
- Demonstrated experience in maintaining accurate, professionally appropriate and current records and written reports.
- Exceptional time management and organizational skills with the ability to prioritise competing demands
- Ability to liaise and build rapport with participants, families and carers’
- You hold a current NSW drivers’ license, valid NDIS Workers Screening Check/Working with Children’s Check and rights to work in Australia

At McCall, we value diversity, inclusion and lived experience. We encourage applications from people of diverse backgrounds and those with lived experience of disability.

How to apply

If you are interested in joining McCall, please provide the following:

- Cover Letter: The cover letter must outline why you are interested the advertised role.
- Resume: which clearly outlines any work experience and qualifications you have that would contribute to your success in this role.

Further enquiries

If you have further enquiries regarding the position, please contact Surbhi Bordia - People and Culture Coordinator on 02 9679 1031.

📌 Support Coordinator (Rouse Hill)
🏢 McCall
📍 Rouse Hill