Designation / Job title : Systems Analyst-261112

Primary or Mandatory skills :-

- ServiceNow Development & Administrator.
- ServiceNow ITSM, ITOM, CMDB, ITAM and Service portal modules.

Good to have skills :

- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ITIL Foundations.

Detailed : -

- A Qualified IT Qualified with 6+ years of experience with as a Technical Consultation & Management.
- Experience with ServiceNow ITSM, ITOM, CMDB, ITAM and Service portal modules.
- Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Service Catalog, Knowledge configured and Reports in ServiceNow.




- Developed and customized ServiceNow modules to align with ITIL best practices and organizational requirements.
- Extensive experience in implementation of Service Catalogs, Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow.
- Collaborated with cross-functional teams, including IT operations, development, and business stakeholders, to gather requirements, define solution architectures, and deliver high-quality ServiceNow implementations.
- ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD).

📌 Systems Analyst-261112 (Sydney)
🏢 Tech Mahindra
📍 Sydney