Experienced Import Operations Coordinator

Full-Time | Brisbane | Import Operations

About Tradewise Global Logistics

Tradewise Global Logistics is a well-established, independent freight forwarding and customs brokerage company with a strong reputation for exceptional customer service and long-standing client relationships.

As a family-owned Brisbane business, our continued success has been built on strong industry relationships, an experienced and committed team, and a genuine focus on delivering outstanding service to our customers.

We are currently seeking an experienced, enthusiastic and customer-focused Import Operations Coordinator to join our friendly and professional team.

This is an excellent opportunity for an experienced freight forwarding qualified who is confident managing international shipments and customer accounts independently and is looking for a stable, rewarding position with a respected business.

We are looking for someone who can hit the ground running, take ownership of their responsibilities and make an immediate contribution to our team.

Why Join Tradewise?

- Join a successful, independent and family-owned freight forwarding business
- Work alongside a supportive, experienced and close-knit team
- Modern, professional and relaxed office environment
- Convenient onsite parking
- Competitive salary package based on experience
- Opportunity to further develop your skills and industry knowledge
- Build and maintain meaningful, long-term customer relationships
- Be part of a business where your contribution is genuinely valued and recognised
- Enjoy the stability of an established business with a strong reputation in the industry

Key Responsibilities

Working as part of our import operations team, you will be responsible for independently coordinating international freight shipments from origin through to final delivery, ensuring our customers receive a consistently high standard of service.





Your responsibilities will include:

- Coordinating international air and sea freight import shipments
- Managing shipments through to final delivery
- Communicating directly with customers and overseas agents
- Liaising with shipping lines, airlines, depots, transport operators and other industry partners
- Monitoring shipment progress and proactively managing delays or operational issues
- Providing timely, accurate and proactive shipment updates to customers
- Preparing and maintaining customer order and shipment status reports
- Lodging Air and Sea Cargo Reports
- Qualifying, accruing and processing supplier invoices
- Independently managing and developing relationships with assigned key customers
- Identifying and resolving operational challenges before they impact the customer
- Ensuring shipments are handled efficiently, accurately and within required timeframes

What We're Looking For

We are seeking an experienced freight forwarding professional who can confidently step into a busy import operations role and make an immediate contribution to our business.

This is a hands-on operational position suited to someone with solid industry experience who can independently manage shipments and customer relationships with minimal supervision.

To be successful in this role, you will have:

- A minimum of 3 years' hands-on experience in international freight forwarding operations, preferably with 3-5 years or more in import operations
- A thorough understanding of international air and sea freight import procedures, documentation and operational requirements




- Demonstrated experience managing import shipments from origin through to final delivery
- The ability to independently manage a portfolio of customer accounts and shipments
- Strong knowledge of shipping lines, airlines, overseas agents, depots and transport coordination
- Experience with Air and Sea Cargo Reporting requirements
- Excellent customer service skills and the confidence to communicate directly with customers
- Strong organisational and time-management skills
- The ability to manage competing priorities and work effectively without constant supervision
- A proactive and solutions-focused approach to problem-solving
- Excellent written and verbal communication skills
- Strong attention to detail and a high level of personal accountability
- A positive, professional and reliable attitude
- The ability to work independently while contributing positively to a team environment
- A genuine interest in building a long-term career within the business
- CargoWise experience is strongly preferred

Please note: This is not an entry-level or trainee position. Applicants must have previous hands-on experience in international freight forwarding operations and be capable of independently managing shipments and customer accounts.

About the Position

This is a full-time, office-based position within our Brisbane team.

Salary: Competitive remuneration package, commensurate with experience.

At Tradewise, we believe our people are central to our success. We offer a supportive working environment where experienced employees are trusted to take ownership of their responsibilities, develop strong customer relationships and contribute to the continued growth of the business.

We value people who take pride in their work, demonstrate initiative and understand that exceptional customer service is what sets us apart.

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📌 Experienced Import Operations Coordinator (Brisbane)
🏢 Tradewise Global Logistics
📍 Brisbane