The Purchasing Team Coordinator oversees daily team activities, including vehicle sourcing, contract amendments and vehicle delivery. The role provides guidance and on-the-job training, supports complex tasks, delegates and monitors work, and drives problem solving and process improvement. It also supports complaint resolution and is responsible for regular auditing and analytical reporting.

Job Requirements

- Extensive experience in a customer service role - professional and courteous customer service skills
- Experience of fleet management products, services, systems and processes (if promoted from within)
- Experience in engaging and negotiating with internal/external suppliers and customers
- Effectively communicates verbally and in writing
- Emphasis on improving the customers experience during the purchasing process
- Strong numerical skills
- Extensive data entry skills, with an emphasis on accuracy and speed
- Can resolve problems through to completion resolution in a timely and effective manner
- Ability to share knowledge and coach others
- Ability to lead small projects or initiatives from start to finish

Job Responsibilities

- Managing the daily workload across the team including the prioritisation of ‘older’ requests, emails and activities to ensure completion within required timeframes. Take immediate action to reduce backlogs




- Establish and maintain courteous and productive relationships with all suppliers, customers (both internal and external) and team members
- Develop and implement a target timeline based on KPIs and desired outcomes, that the team can follow and monitor adherence to in order to measure progress towards the team goals
- Provide guidance, instruction, direction and leadership to the team for the purpose of achieving key results. This includes assisting with the day to day running of the team and be the first point of
- escalation
- Manage the customer complaint handling process and ensure issues are addressed appropriately with relevant stakeholders
- Identify improvement opportunities and support their resolution from investigation through to implementation

Job Perks

- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program

Please ensure you’ve discussed your interest in this opportunity with your manager before applying.

📌 Team Coordinator, Purchasing NSW Gov (Pymble)
🏢 SG Fleet AU
📍 Pymble