About The Company

Our client is one of the world's leading tech company with a focus on business accommodation. With the head office in Germany this global leader services 90% of the fortune 500. With over 1500 staff globally and offices across Europe, the America's, Asia and Australia this is a great opportunity to join a global network and global corporate.

About The

Role

We are searching for an experienced Team Leader to join the contact centre based in the CBD of Sydney. You will lead a team of 15 - 20 agents as an allrounder Team Leader. You will wear many hats including people management, workforce planning and process development.

We are looking for a robust and focussed leader who is willing to help bring the team continued success. The team is going through a transformation so we need a competent and confident leader, happy to have tough conversations and be at the forefront of process improvement and someone who wants career progression.

Duties

- Recruiting, mentoring, coaching,



and developing team members - Improving business performance and processes - Developing close working relationships with key stakeholders - Ensuring performance standards are met - Exceeding customer service metrics across all functions - Managing call queuesManaging escalation calls - Workforce planning Skills & Experience - A solid track record of delivering results - Previous experience running and managing a Team - Strong attention to detail and exceptional time management skills - Strong analytical skills - Exceptional communication skills both written and verbal - Outstanding working knowledge of contact centre statistics Culture The current team work as a really collaborative and supportive team and feel like a family. They are big on continuous improvement and genuinely enjoy celebrating each others wins.

📌 Team Leader (Sydney)
🏢 Citrus Group
📍 Sydney