We're on the hunt for a hands-on Tech Support Team Lead to join the #GhandaGang in South Geelong, VIC! /n /n Join the fun and enjoy: /n /n

- Being part of a family-run business and a purpose-driven workforce

/n

- A generous remuneration package, including clothing allowances and an annual performance bonus

/n

- Clothing discount for you and your direct family

/n

- Genuine career progression in a business that keeps growing

/n About us/n Ghanda began in Torquay, VIC, in the early 2000s, selling hand-printed tees at the local skatepark and music festivals. /n Today we're the largest 100% Australian-owned and operated clothing brand, with an onshore manufacturing facility and distribution centre in Geelong and more than 100 stores nationwide. About the role/n Reporting directly to the IT Manager, you'll lead our Tech Support team while staying firmly on the tools. This is a player-coach role.

A day in the life/n As our Tech Support Team Lead, your responsibilities and projects will include: /n /n

- Leading, mentoring and supporting a team, including workload, priorities and development

/n

- Acting as the senior escalation point, and working tickets yourself day to day

/n

- Owning helpdesk administration, including queues, reporting and continuous improvement

/n

- Building out and maintaining our self-help portal so teams can solve common issues themselves

/n

- Server maintenance, patching and uptime across our environment

/n

- WAN/LAN management across Head Office, the Distribution Centre and 100+ stores

/n





- Microsoft 365 and Active Directory administration, including users, licensing, security and access

/n

- Store infrastructure: current store openings, refits, POS hardware and in-store networks

/n

- Managing vendor relationships

/n

- Identifying IT process improvements across the team

/n An ideal addition to the #GhandaGang will have:/n /n

- Solid hands-on experience in IT support or systems administration, and a real willingness to get your hands dirty with tickets

/n

- Experience leading or mentoring a support team, or being the go-to senior tech

/n

- Strong working knowledge of M365, Active Directory, Windows Server

/n

- Proven in network architecture design (WAN/LAN)

/n

- Experience supporting multi-site or retail environments (highly regarded)

/n

- A calm, independent problem-solving style: you work out what's wrong and fix it without waiting to be told

/n

- Clear communication skills, with the ability to explain tech to anyone from the shop floor to the boardroom

/n

- Strong organisational skills and the ability to juggle competing priorities

/n

- Strong understanding of Linux/Windows virtual environments

/n /n Bonus points (not deal-breakers): /n /n

- Relevant certifications (e.g. Microsoft, CompTIA, Cisco)

/n /n At Ghanda, we value the right attitude over experience. /n If you think you're the next best thing to hit the #GhandaGang, we can't wait to hear from you! /n /n This is an on-site role based at our Head Office and is not available as a remote position. No recruitment agencies.

📌 Tech Support Team Lead (Geelong)
🏢 Ghanda Clothing
📍 Geelong