Overview

We have an exciting new role as a Technical Account Manager (TAM) – Data Centres. This role will be the primary technical interface between Johnson Controls and key data centre customers across the Pacific region. The TAM provides deep technical leadership, solution stewardship, and architecture governance across the allocated solutions portfolio while supporting the Strategic Account Manager (SAM) to drive commercial growth.

Responsibilities

- Act as the trusted technical advisor for assigned data centre customers.
- Own technical solution design, system architecture alignment, and risk mitigation across opportunities.
- Support sales pursuits with strong technical positioning, pre‑RFP influence, and Basis of Design development.
- Ensure technical consistency, compliance, and differentiation across Johnson Controls’ controls, BMS, thermal, and integrated solutions portfolio.
- Partner closely with Strategic Account Managers to enable and accelerate commercial outcomes.
- Serve as the primary technical interface for hyperscalers, colocation operators, consultants, and EPC partners.
- Build strong relationships with technical and engineering stakeholders within customer organisations.
- Maintain deep understanding of customer standards, design preferences, and infrastructure strategies.
- Lead technical solution development across Thermal Solutions; ensure alignment to customer requirements, global standards, and Johnson Controls architectures.
- Own technical integrity, system integration design, and solution performance outcomes.
- Identify and mitigate technical risks across all stages of the prospect lifecycle.
- Drive early engagement with consultants, designers, and project stakeholders to influence outcomes.
- Lead Johnson Controls’ input into Basis of Design, specifications, and technical standards.
- Position Johnson Controls solutions within design frameworks to maximise win probability.
- Maintain pre‑RFP visibility and influence project direction before formal procurement.




- Support major pursuits from early‑stage through award, developing compelling technical value propositions aligned to customer needs and commercial strategy.
- Contribute to win strategies including solution positioning, differentiation, and technical storytelling.
- Support preparation of high‑quality technical submissions, proposals, and presentations.
- Maintain strong technical expertise across data centre infrastructure including cooling, controls, and integration.
- Stay current with industry trends such as AI‑driven workloads, high‑density cooling, and sustainability requirements.
- Translate emerging technologies into practical, customer‑relevant solutions.
- Coordinate with engineering, product, sales, and operations teams to align solutions and strategies.
- Support project handover to delivery teams ensuring technical clarity and continuity.
- Work across regional and global teams to ensure consistent technical standards and messaging.
- Support pipeline development with technically qualified and strategically aligned opportunities.
- Ensure technical accuracy and quality within CRM, proposals, and documentation; maintain compliance with Johnson Controls technical, safety, and governance standards.

Qualifications

- Bachelor’s degree in Electrical, Mechanical, Electronic, or Controls Engineering, or equivalent.
- 10+ years’ experience in technical sales of controls, BMS, automation, or integrated building systems, supporting data centre or mission‑critical environments.
- Deep technical knowledge of data centre controls architectures, HVAC/cooling systems, integration, resilience, and operations.
- Experience operating within a matrix organisation, aligning regional and global technical, commercial, and delivery teams.
- Strong strategic and technical account management capability with multi‑level stakeholder engagement.
- High discipline in CRM and long‑cycle pipeline management (Salesforce preferred).
- Self‑driven and resilient, effective in complex, high‑value technical sales environments.

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📌 Technical Account Manager – Data Centres (Sydney)
🏢 Johnson Controls
📍 Sydney