About Rendr

Rendr is the fulfilment infrastructure for Australia’s leading retailers. We help brands like The Iconic, Oz Hair & Beauty and Chemist Warehouse orchestrate and manage their complex delivery workflows using automation and intelligence.

Acquired by Australia Post while operating as a stand-alone entity, we combine the reach of the national network with the pace of a small, fast-moving team, delivering innovation, agility and the tools retailers need to compete.

As we scale our merchant base and operations, we’re focused on seamless enablement, easy onboarding and automated workflows, so every merchant can go live faster and run with less manual effort.

What You’ll Do

Lead technical discovery and design

- Join sales and pre-sales calls to provide technical guidance, run discovery with merchant engineering and operations teams.
- Define the integration approach and configure demos or pilots where needed to validate it.
- Document technical requirements and integration flows in a form that engineering, internal teams and merchants can all use.
- Identify custom requirements and technical gaps early, and work with Product to prioritise them onto the roadmap.

Run launches from signature to steady state

- Own the end-to-end merchant onboarding pipeline, from signature through to live operation.
- Translate each merchant’s operational rules into configuration, and to assist in activating their account.
- Lead testing and UAT, go-live and hypercare, clearing blockers early and escalating when a launch is at risk.

Map, document and automate

- Map and document onboarding and support processes end to end.
- Build playbooks and templates by merchant type, and keep merchant-facing documentation current.
- Build automations to remove manual onboarding steps,



working with engineering where a change needs their help.
- Use AI tools and agents to strengthen the pipeline and improve how the team works.

Feed the roadmap

- Turn onboarding friction and merchant feedback into evidenced, prioritised requirements working with Product and Engineering through to release.
- Decide what to productise, automate or simplify, and whether each fix is a product change, an automation or a process change.
- Work with the Tools & Automations team to build self-serve onboarding, such as merchant-facing flows and admin/external tooling.

Experience

- Experience in product management, technical product, implementation, solutions or technical delivery roles in SaaS, ecommerce or logistics.
- A track record of owning a process or product area from discovery through to release, with measurable results such as faster delivery, fewer manual steps or lower support load.
- Hands-on technical ability: you’re comfortable with APIs and integration specs, can write scopes and can troubleshoot before escalating it.
- Experience writing clear requirements and acceptance criteria and working with engineers through agile delivery (backlog refinement, sprint planning, releases), using tools like Jira and Confluence.
- Customer-facing experience: you can run discovery with a merchant’s technical and operations teams and add credibility on sales calls.
- Experience building automations or workflows and using AI tools in your personal workflows.
- Ownership and good judgement and comfortable with fluidity in a small, rapid-moving team.

Bonus

- Experience with Shopify, OMS or WMS platforms, or carrier integrations.
- Knowledge of ecommerce fulfilment and delivery operations.
- Experience scaling an onboarding or implementation function, or building self-serve onboarding.
- Familiarity with HubSpot or similar CRM tools.

📌 Technical Product Analyst - Merchant Onboarding (Melbourne)
🏢 Rendr (An Australia Post
📍 Melbourne