About us

Legrand is the global specialist in electrical and digital building infrastructure with over 38,000 employees globally. Our comprehensive offering of solutions for residential, commercial and data centre markets makes it a benchmark for customers worldwide. Our purpose is to improve lives by transforming the spaces where people live, work and meet with electrical, digital infrastructures and connected solutions that are simple, innovative and sustainable.

In Australia and New Zealand (Legrand ANZ), we have over 800 employees spanning across 7 local manufacturing facilities and 15 warehouses. As part of the global Legrand network, Legrand Australia designs, manufactures and distributes over 15,000 items under several premium brands. Our dedicated R&D; team design products and solutions specifically suited to the needs of the ANZ market.

About the Opportunity

We have an exciting opportunity for a Technical Representative to join our Customer Service team based in Prestons, NSW.

Reporting to the Customer Service Manager, this role is ideal for someone who enjoys solving technical problems, helping customers and building strong relationships. As the technical expert within our customer support function, you'll play a key role in delivering exceptional service by providing technical advice, troubleshooting product issues and supporting customers through warranty and product performance enquiries.

You will work closely with Sales, Quality Assurance, R&D;, Supply Chain and Customer Service teams, giving you exposure across the business while contributing to continuous improvement initiatives and helping shape the customer experience.

This is a fantastic opportunity for a technically minded professional who enjoys combining product knowledge,



customer interaction and problem-solving in a quick-paced and supportive setting.

Key Responsibilities

Your responsibilities will include

- Providing expert technical advice and support across Legrand's product portfolio
- Responding to customer technical enquiries via phone, email and other communication channels
- Investigating, diagnosing and resolving product-related issues
- Managing warranty claims from assessment through to resolution
- Conducting root cause investigations on product failures and recurring issues
- Developing and maintaining technical support documentation, guides and training materials
- Delivering product training and technical guidance to internal stakeholders
- Collaborating with Sales, Marketing, Quality Assurance, R&D; and Supply Chain teams
- Providing customer and market feedback to support product improvement initiatives
- Identifying opportunities to improve systems, processes and customer experience
- Maintaining accurate records of customer interactions and technical support activities
- Supporting a safe workplace and ensuring compliance with company policies and procedures

What we’re looking for To be successful in this role, you will have:

- A technical qualification and/or relevant technical industry experience
- Experience providing technical support or customer service in a customer-facing environment




- Exposure to the electrical, construction, industrial or manufacturing industries (preferred)
- Strong troubleshooting, analytical and problem-solving skills
- Excellent verbal and written communication skills
- A passion for delivering outstanding customer service
- Confidence presenting technical information and facilitating product training
- Strong stakeholder engagement and relationship-building abilities
- Proficiency with Microsoft Office applications and CRM systems
- Excellent organisational and time-management skills
- A proactive, self-motivated and team-oriented approach to work

What’s on Offer At Legrand, you'll join a business that values innovation, collaboration and employee development. In return, we offer:

- Permanent full-time employment with a global industry leader
- A collaborative and supportive team environment
- Ongoing learning and professional development opportunities
- Exposure to a broad range of products, technologies and business functions
- Opportunities to contribute to product and customer experience improvements
- Career progression opportunities within a growing global organisation
- Access to employee reward and recognition programs
- Free onsite parking, including EV charging facilities
- A strong safety culture and commitment to employee wellbeing

Interested? At Legrand, we know great candidates don't always tick every box. If you're passionate about customer service, technical problem-solving and helping customers achieve the best outcomes, we'd love to hear from you.

Apply now and become part of a team that's helping shape the future of electrical and digital infrastructure solutions.

📌 Technical Representative (Prestons)
🏢 Legrand Australia
📍 Prestons